Sales Manager

Key Responsibilities

• Drive membership sales and achieve revenue targets.
• Generate new member enrollments and increase renewals.
• Build strong relationships with hotel partners and clients.
• Ensure high customer satisfaction (CSAT) and handle escalations.
• Collaborate with marketing and hotel teams for lead generation.
• Recruit, train, and mentor sales team members.
• Monitor team performance and track KPIs.
• Promote TLC membership benefits and increase member engagement.
• Prepare sales reports and maintain operational excellence.
• Support business growth through partnerships and local marketing initiatives.

Key KPIs

• Membership Enrollments
• Revenue Achievement
• Renewal Rate
• Customer Satisfaction (CSAT)
• Attrition Rate
• Team Performance
• Client Relationship Management
• Sales Reporting Accuracy