Sales Manager

About the role

Excellent opportunity for a dynamic and customer-focused professional to join a cable manufacturing company as a Sales Manager in Kulim, Malaysia. The Sales Manager is responsible for leading the Program Management team, managing customer accounts, driving customer satisfaction, overseeing order fulfilment, inventory programs, and business growth activities, while serving as the primary interface between customers and internal cross-functional team.

Key responsibilities

• Identify and develop new business opportunities within assigned accounts.
• Develop, maintain, and grow strategic customer relationships.
• Maintain regular communication with assigned customers through daily and weekly interactions.
• Build and maintain key relationships with strategic customers and perform other duties of a similar nature as assigned.
• Coordinate activities with Operations, Production, Accounting, Purchasing, and Shipping departments to maintain a high level of customer service when necessary.
• Escalate customer and operational issues promptly and appropriately.
• Organize and prioritize activities to meet daily customer requirements and ensure follow-up on commitments.
• Manage interfaces between customer engineering/management teams and internal teams during new product introduction activities.
• Resolve customer concerns related to RFQs, quality, delivery, and service issues.

About you

• Minimum 3 years of sales experience.
• Minimum 3 years of experience managing medium and large customer accounts, preferably OEMs or Contract Manufacturers (CMs).
• Leadership experience in sales administration, account management, customer service, or customer care environments.
• Experience in a manufacturing environment is required.
• Experience in order management and customer account management.
• Experience managing and developing team members.
• Bachelor's Degree (BA/BS) or equivalent qualification.
• Strong leadership and team-building capabilities.
• Excellent interpersonal, communication, and cross-functional collaboration skills.
• Strong customer relationship management and customer service orientation.

About us

Established in 1976, Rapid Manufacturing is a global electronics manufacturing company specializing in electronic custom-designed cable and wire harness, electro-mechanical, and box build assemblies for OEMs. We have built our reputation as an elite contract manufacturer and earned the trust of our customers through decades of commitment to unparalleled service, reliability and excellence.