Sales Manager

Purpose of Role
The Branch Sales Manager is responsible for the ongoing business development, sales performance, management and day-to-day operations of a branch of a multi-national caravan retailer. The role combines direct sales responsibility with branch leadership, customer service, stock management and operational oversight.
 
As a hands-on and commercially focused leader, the position will lead from the front, actively contributing to caravan sales while managing the branch team and ensuring the showroom, workshop, inventory and customer service functions operate to a high standard. The role will work closely with the State Manager and General Manager to deliver sales targets, improve productivity, strengthen the company brand and drive continued growth across the assigned market in South-East Queensland.

Move to sunny Queensland Australia with full work sponsorship available.
 
Key Responsibilities and Accountabilities
 
Sales & Business Development

• Take direct responsibility for individual and branch sales targets, maintaining an accurate sales pipeline and proactively following up all leads and opportunities.
• Manage the sales process from initial enquiry through product demonstration, sale, customer communication and final handover.
• Identify opportunities to cross-sell and up-sell products and services while developing new BD opportunities across the Queensland market.
• Monitor market trends, customer demand and competitor activity and contribute to improvements in sales processes, market penetration and business growth.

Branch Management & Operations

• Manage the day-to-day operations of your assigned branch, including showroom, sales, customer service, workshop, warranty and servicing requirements.
• Assign and oversee work performed across the branch, ensuring resources are effectively allocated and operational standards are maintained.
• Ensure the showroom, displays, facilities and customer-facing areas are professionally presented and maintained.
• Identify operational improvements, resolve issues and implement practical actions that improve productivity, efficiency and branch profitability.

Customer Experience

• Deliver a high standard of customer service throughout the sales, order, delivery and after-sales process.
• Maintain regular communication with customers regarding orders, delivery timeframes, product availability and other requirements.
• Promptly address customer concerns, complaints, warranty matters and issues that may impact customer satisfaction.
• Ensure products are prepared, checked and handed over in accordance with company processes and standards.

Stock & Inventory

• Oversee stock inventory, availability and stock records, ensuring accurate and timely stock management.
• Receive, inspect and verify delivered stock and identify any damage, defects or discrepancies.
• Coordinate the preparation and final checking of stock prior to customer delivery or collection.
• Manage warranty, repairs and servicing requirements, including obtaining quotations and arranging repairs where required.

Financial & Performance Management

• Manage branch resources and budgets effectively, ensuring expenditure is aligned with business objectives.
• Monitor branch performance against sales, profitability, productivity and operational targets.
• Ensure compliance with company payment processes, financial controls and relevant business procedures.
• Identify opportunities to improve revenue, reduce costs and increase overall branch profitability.

Brand & Market Representation

• Represent the company professionally at trade shows, exhibitions, events and other industry activities when required.
• Build and maintain professional relationships with customers, suppliers and relevant industry stakeholders.
• Attend and contribute to company management meetings with insights in to the QLD market.

Compliance, Safety & Risk

• Ensure branch operations comply with company policies, procedures, applicable legislation and ethical standards.
• Maintain a safe and efficient working environment across the showroom, workshop and branch.
• Identify and appropriately manage operational, safety, customer and commercial risks.
• Ensure required documentation, processes and controls are consistently maintained.

 
Skills, Knowledge and Experience
 
Technical / Professional Skills
Essential:

• Demonstrated experience in sales, business development or branch management, preferably within automotive, caravans, RVs or a related industry.
• Proven ability to lead a sales or customer-facing team and consistently achieve commercial targets.
• Strong customer relationship, negotiation, communication and sales pipeline management skills.
• Strong organisational, commercial and problem-solving capability with a hands-on approach.
• Fluent in English and Mandarin.

Qualifications

• A degree in Business or Marketing is preferred but not essential.