Sales Manager

Basic Function

Manages the sales and marketing function in an Aaron's store. Major emphasis on telephone and floor sales, direct marketing, new customer growth, customer service program and store merchandising. Reports directly to the General Manager Supervises Customer Service Representative(s) and Product Technician(s) with GM direction.

Responsibilities Include:

The acquisition and maintenance of customers

Setting weekly and monthly sales goals and staging products

Update goal board daily

Ensure execution of the sales & Flow, including telephone sales and showroom sales

Ensure execution of the YES Program of Customer Service

Generate new business through apartment community/business accounts

Create and implement marketing strategies in the community to generate new sales

Ensure that the showroom floor is merchandised as per guidelines

Ensure that all merchandise is accurately priced

Ensure compliance with the No-Holes Policy

Perform routine service calls and product exchanges (per first up system)

Handle service issues for customers immediately

Resolve customer opportunities immediately

Assist General Manager with product ordering, including planning for future sales and events

Clean and certify merchandise in the Certification Zone for all items personally returned

Responsible for maintaining the store's warehouse in a neat and orderly manner

Confirm customer identification, collect money and obtain customers signature on lease agreements

Review and close lease agreements (per first up system)

Monitor and ensure efficient operation of the certification zone

Assist general manager in stock balancing

Other tasks as assigned by management

Position requires

Position routinely requires lifting, loading, and “dollying” merchandise 50-300 pounds All skills necessary to effectively perform all functions in the store. Good communication and interpersonal relationship skills Strong telephone etiquette and skillsGood organizational skills Professional appearance. Good driving skills

Licensure and Background requirements

Satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy