Sales Manager

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self – engaged, fulfilled and ready to take on the world.

Hyatt Place Kuala Lumpur, Bukit Jalil is the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb within the southern corridor of Kuala Lumpur, the hotel features 250 contemporary guestrooms, a three-meal restaurant, rooftop dining venue, ballroom and meeting facilities, flexible event spaces, a fitness centre and an outdoor sky pool.

We are currently looking for a passionate and results-driven Sales Manager to join our Commercial team.

In this role, you will be responsible for generating business opportunities, developing strong client relationships, and driving revenue across corporate, leisure, meetings, events and group segments. You will work closely with the Director of Sales and collaborate with Revenue Management, Rooms, Food & Beverage and other operational departments to maximize hotel revenue while delivering exceptional guest experiences.

As part of Hyatt's Commercial team, you will represent the Hyatt brand professionally and confidently, identifying new business opportunities while nurturing existing client relationships. You will play an important role in achieving the hotel's sales objectives and strengthening Hyatt Place Kuala Lumpur, Bukit Jalil's position within the local and international market.

This position reports directly to the Director of Sales .

We are looking for an energetic, self-motivated and customer-focused professional who enjoys building relationships, negotiating business opportunities and exceeding sales targets. You should possess excellent communication skills, strong commercial acumen and the ability to thrive in a fast-paced hospitality environment.

Key Qualifications, Requirements & Responsibilities

• Diploma or Degree in Hospitality Management, Business Administration, Marketing or a related field.
• Minimum 2 years' sales experience for Sales Executive or 4–6 years' hotel sales experience for Sales Manager, preferably with an international hotel brand.
• Experience in Corporate, MICE, Government, Travel Trade or Wholesale segments is an advantage.
• Strong understanding of hotel sales, market segmentation and revenue generation, with a proven ability to achieve sales targets and develop new business opportunities.
• Build and maintain strong relationships with existing clients while actively identifying and securing new business opportunities.
• Conduct sales calls, client meetings, presentations and hotel site inspections in line with Hyatt's Consultative Selling and SMART Selling philosophies.
• Prepare quotations, contracts, sales agreements, reports and forecasts accurately while maintaining complete records of sales activities and business opportunities.
• Work closely with Revenue Management, Rooms, Food & Beverage and Events teams to maximize hotel revenue and ensure seamless guest experiences.
• Monitor market trends and competitor activities, maintain strong product knowledge, and identify opportunities to grow market share.
• Handle client enquiries professionally and represent Hyatt at networking events, trade shows and industry functions when required.
• Excellent communication, negotiation and relationship-building skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office; experience with Opera PMS, Delphi or Envision is an added advantage.
• Excellent command of English and Bahasa Malaysia; additional languages such as Mandarin or local Chinese dialects are an advantage.
• Self-motivated, customer-focused and able to work independently while contributing effectively as part of a collaborative team, upholding Hyatt's professional standards at all times.

Benefits & Package

At Hyatt, we care for people so they can be their best. As part of our team, you will enjoy a competitive remuneration package and comprehensive benefits, including:

• Competitive salary with performance-based incentives.
• Hyatt Associate Discount Program with discounted accommodation rates at Hyatt hotels worldwide.
• Complimentary duty meals during working hours.
• Medical and hospitalization coverage.
• Group insurance coverage.
• EPF, SOCSO and EIS contributions in accordance with Malaysian regulations.
• Annual leave and public holiday entitlements.
• Learning and development opportunities through Hyatt's world-class training programs.
• Career growth and international mobility opportunities within Hyatt's global portfolio.
• Employee recognition and engagement programs.
• Uniform and laundry services (where applicable).
• Employee wellness initiatives.
• Free on-site parking (subject to hotel policy).