呼叫中心销售经理Sales Manager

Essential Job Duties and Responsibilities/工作职责:

• Oversee daily on-site operation management of the entire sales team; reasonably allocate manpower and sales leads, track overall sales progress, and ensure the team meets performance targets as scheduled.

• Implement the approval and execution of standards and specifications covering the full sales and service process, to maintain consistent service quality and stable compliance with core KPIs.

• Conduct team performance management: conduct one-on-one performance interviews, monthly performance reviews, on-site coaching, and establish an employee growth tracking system to support team members in hitting individual sales targets.

• Take charge of team recruitment and internal talent development, build a sound internal talent pipeline, and roll out a full-cycle employee competency cultivation system.

• Develop customized sales frameworks, customer communication strategies and closing tactics tailored to the team based on product characteristics, market conditions and ongoing promotion policies to empower frontline sales staff.

• Resolve unexpected business issues and escalated customer complaints of all types.

• Assist in setting monthly and quarterly overall sales targets for the department, as well as breaking down and distributing targets to individuals.

• Help design and implement team incentive schemes to motivate the team to exceed sales KPIs.

• Collaborate with cross-functional departments, communicate and enforce all management rules to the sales team in a timely manner; maintain business acumen, regularly collect pain points regarding products, systems and workflows, and feed them back to relevant teams promptly.

• Complete other ad-hoc tasks assigned by supervisors.

Required Skills, Knowledge and Ability/岗位要求:

• Bachelor’s degree or above is preferred.

• Prior hands-on experience in cruise or travel product sales and frontline team management is a plus.

• Able to read and write English for daily business communication; candidates with proficient oral and listening English skills are preferred.

• A minimum of 5 years of contact center / telesales team management experience with proven expertise in end-to-end on-site team coordination and management.

• Strong data insight and analytical capabilities; familiar with business logics of telesales and WeCom omnichannel operations; adept at boosting team efficiency via data-driven methods.

• Proficient in Microsoft Office Suite with advanced Excel data analysis skills; skilled in Outlook and Word for daily administration and report generation.

• Competent in leveraging various AI tools to streamline daily workflows and improve operational efficiency.

• Excellent capabilities in talent identification, employee coaching and team development; experienced in building high-performance sales teams.

• Willing to take occasional business trips to Beijing