SALES MANAGER

Key Responsibilities:

1. Sales Strategy & Management

• Develop and implement effective sales strategies aligned with dealership goals.
• Set monthly and quarterly sales targets and motivate the sales team to achieve or exceed them.
• Monitor sales performance and initiate corrective actions where needed.

2. Team Leadership

• Recruit, train, and manage a team of car sales advisors.
• Conduct daily, weekly and monthly sales meeting to boost team's motivation and morale.
• Conduct regular performance reviews and provide coaching or support for improvements.
• Lead by example in handling key customers or closing important deals.

3. Customer Engagement

• Ensure high levels of customer satisfaction and handle escalated customer issues professionally.
• Build relationships with used car buyers, corporate clients, and dealers.
• Ensure showroom staff provide excellent service, from car viewing to final handover.

4. Market Knowledge & Sourcing

• Stay updated on the Malaysian used car market trends, pricing, and consumer preferences.
• Collaborate with procurement team to ensure the perfect and high demand ready stock inventory.
• Assist in pricing decisions and ensure vehicles are competitively positioned in the market.

5. Advertising & Promotion

• Coordinate with marketing team to promote car listings on various social media and selling platforms like Facebook, TikTok, Instagram, Mudah.my, Carlist.my, Facebook Marketplace and etc.
• Recommend promotions, trade-in campaigns, and weekend events to boost showroom traffic.

6. Compliance & Documentation

• Ensure sales transactions comply with JPJ regulations, financing procedures, and insurance requirements.
• Maintain accurate records of leads, sales, and follow-ups using CRM or manual systems.

Key Requirements:

• Diploma/Degree in Business Administration, Marketing, or related field.
• Minimum 3–5 years’ experience in car sales, preferably in the reconditioned/used car segment.
• Strong leadership, negotiation, and interpersonal skills.
• Familiarity with local automotive financing and trade-in processes.
• Proficiency in Bahasa Malaysia and English
• Valid Malaysian driving license (D).

Preferred Traits:

• Passionate about cars and customer service.
• Self-motivated with a strong sense of responsibility.
• Tech-savvy (experience using CRM, online platforms).
• Ability to work on weekends and public holidays when needed.