Sales Manager

About us

Iconic Marjorie Hotel, a Tribute Portfolio, is a distinguished hospitality establishment dedicated to delivering exceptional guest experiences. As part of the prestigious Tribute Portfolio collection, we combine luxury, comfort, and personalised service to create memorable stays for our guests. Our commitment to excellence extends to our team, where we foster a culture of professionalism, creativity, and dedication. We pride ourselves on creating an environment where our employees can thrive and grow their careers within the dynamic hospitality industry.

About the role

We are seeking a dynamic and results-driven Sales Manager to join our team at Iconic Marjorie Hotel, a Tribute Portfolio, located in Bayan Lepas, Penang. This is a full-time position that plays a pivotal role in driving revenue growth and maximising occupancy rates for the hotel. The Sales Manager will be responsible for developing and implementing strategic sales initiatives, building strong client relationships, and leading the sales team to achieve ambitious targets. This position is crucial to the hotel's commercial success and directly impacts our ability to deliver outstanding experiences to our guests whilst maintaining profitability.

Key responsibilities

• Develop and execute comprehensive sales strategies to increase hotel revenue, including room bookings, banqueting, and ancillary services
• Build and maintain strong relationships with key corporate accounts, travel agencies, event planners, and other distribution channels
• Lead, mentor, and motivate the sales team to achieve and exceed quarterly and annual sales targets
• Conduct market analysis and competitor research to identify new business opportunities and market trends
• Prepare and deliver compelling sales presentations and proposals to prospective clients
• Monitor sales performance metrics and prepare regular reports for senior management
• Collaborate with the marketing, operations, and front office teams to ensure seamless service delivery and client satisfaction
• Attend industry events and networking functions to promote the hotel and generate new business leads
• Manage the sales budget and track expenses to ensure cost-effectiveness
• Develop pricing strategies and promotional campaigns in consultation with management

What we're looking for

• Bachelor's degree in Business, Hospitality Management, or a related field
• Minimum 3–5 years of experience in hotel sales, hospitality sales, or a similar B2B sales environment
• Proven track record of achieving and exceeding sales targets and revenue goals
• Strong knowledge of hotel operations, room types, services, and revenue management principles
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse client groups
• Proficiency in sales management software, CRM systems, and Microsoft Office applications
• Demonstrated leadership abilities with experience managing and developing sales teams
• Strong negotiation and problem-solving skills
• Fluency in English and Malay; knowledge of Mandarin or other languages is advantageous
• Willingness to travel occasionally for client meetings and industry events
• Professional presentation and grooming standards consistent with luxury hospitality expectations

What we offer

We believe in investing in our employees and creating an enriching workplace culture. We offer:

• Competitive salary package commensurate with experience and qualifications
• Comprehensive benefits including health insurance, annual leave, and public holidays
• Opportunities for professional development and industry training programmes
• Clear career progression pathways within our hotel and the wider Tribute Portfolio collection
• Staff discounts on accommodation and dining within our hotel and partner properties
• Performance-based incentives and bonuses tied to sales achievements
• A supportive and collaborative team environment
• Work-life balance initiatives and flexible scheduling opportunities where possible
• Access to wellness programmes and employee support resources

If you are passionate about hospitality sales, thrive in a dynamic environment, and are keen to drive commercial success whilst delivering outstanding service, we would love to hear from you. Apply now to join our team at Iconic Marjorie Hotel, a Tribute Portfolio, and make your mark in the luxury hospitality industry.