Sales Manager

Position Summary

The Sales Manager is responsible for leading and supporting the sales team to achieve company revenue goals while ensuring an exceptional customer experience. This role oversees sales performance, coaching, training, lead management, sales processes, and accountability with the goals of improving closing rates, maintaining sales standards, and driving continuous growth.

Duties & Responsibilities

Sales Leadership

• Lead, mentor, and develop the sales team.
• Conduct regular one-on-one meetings and performance reviews.
• Establish individual and team sales goals.
• Monitor key performance indicators and hold team members accountable.
• Foster a positive, motivated, and customer-focused sales culture.

Sales Operations

• Manage the sales pipeline from lead assignment through signed contract.
• Ensure timely follow-up on all incoming leads.
• Review proposals for accuracy, pricing, and profitability.
• Monitor sales activity, conversion rates, and close percentages.
• Assist sales representatives with complex projects and customer concerns.
• Work with management to develop pricing strategies and promotional offerings.

Training & Development

• Onboard and train new sales representatives.
• Provide ongoing coaching in product knowledge, estimating, sales techniques, and customer service.
• Identify opportunities for individual and team improvement.

Customer Experience

• Ensure customers receive professional and timely communication throughout the sales process.
• Assist in resolving escalated customer concerns before project commencement.
• Maintain high customer satisfaction standards.

Reporting & Analysis

• Prepare weekly and monthly sales reports.
• Analyze sales trends and market conditions.
• Forecast future sales volume and staffing needs.
• Make recommendations to improve efficiency, profitability, and close rates.

Collaboration

• Work closely with Project Managers, Permitting & Design, Marketing, and Administrative staff to ensure smooth project handoffs.
• Participate in management meetings and strategic planning.
• Provide feedback on market conditions, customer preferences, and competitor activity.

Qualifications

• 5+ years of sales experience, preferably in residential construction, remodeling, or home improvement.
• Previous sales leadership or management experience preferred.
• Strong leadership, coaching, and communication skills.
• Excellent organizational and time management abilities.
• Experience using CRM software and Google Workspace.
• Valid driver's license and reliable transportation.

Knowledge & Skills

• Residential construction knowledge required.
• Ability to analyze sales data and performance metrics.
• Excellent problem-solving and decision-making skills.
• Professional presentation and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person