Sales Manager

Job Description – Sales Manager (Aesthetics)

Organization: ONUS Robotic Hospitals
Department: Aesthetics / Dermatology / Wellness
Position: Sales Manager – Aesthetics
Location: Hyderabad
Employment Type: Full-Time
Experience Required: Minimum 2 Years
Reporting To: Chief Strategy Officer

Job Purpose

ONUS Robotic Hospitals is looking for a highly driven Sales Manager – Aesthetics with a proven track record in selling aesthetic, dermatology, cosmetic, body-contouring, weight-loss, hair, and wellness treatments.

The candidate will be responsible for converting patient enquiries and consultations into treatment packages, improving revenue from the aesthetics department, managing follow-ups, tracking the sales funnel, and ensuring high patient conversion and retention.

This is a performance-oriented role where the candidate will be expected to deliver measurable results in terms of consultation conversion, package sales, repeat business, revenue achievement, and patient retention.

Mandatory Experience

• Minimum 2 years of experience in Aesthetics Sales is mandatory
• Candidate must have worked in:
• Aesthetic clinics
• Dermatology clinics
• Cosmetology centres
• Hair transplant clinics
• Wellness centres
• Weight-loss clinics
• Beauty and skin clinics
• Cosmetic surgery centres
• Candidate should have a proven sales track record
• Experience in achieving monthly revenue targets is mandatory
• Experience in high-value treatment package sales will be strongly preferred

Key Responsibilities1. Aesthetic Treatment Sales

Drive sales for services such as:

• Non-surgical weight-loss treatments
• Body contouring
• Inch-loss treatments
• Skin tightening
• Skin rejuvenation
• Laser treatments
• Acne treatments
• Pigmentation treatments
• Anti-ageing treatments
• Hair-loss treatments
• PRP packages
• Hair transplant packages
• Dermatology packages
• Cosmetic and aesthetic procedures
• Wellness packages

The Sales Manager must clearly understand the features, benefits, positioning, pricing, and appropriate patient journey for each service.

2. Lead Conversion

Manage incoming enquiries from:

• Meta Ads
• Google Ads
• Website
• WhatsApp
• Calls
• Walk-ins
• Referrals
• Existing patients
• Social media
• Events and campaigns

Convert enquiries into:

Consultation → Treatment Plan → Package Purchase → Treatment Completion

Ensure every lead is properly followed up and no potential patient is missed.

3. Consultation Conversion

Work closely with Dermatologists, Aesthetic Doctors, Beauty Therapists, and the Front Office team.

After the doctor completes the clinical assessment and treatment recommendation, the Sales Manager should:

• Explain treatment packages
• Explain pricing clearly
• Explain package duration
• Discuss available payment options
• Address non-clinical patient concerns
• Facilitate package closure
• Schedule treatment sessions

The Sales Manager must not provide medical diagnosis or make clinical claims outside the doctor's recommendation.

4. Revenue Target Achievement

Take ownership of monthly and quarterly revenue targets.

Track:

• Daily sales
• Weekly sales
• Monthly sales
• Department revenue
• Treatment-wise revenue
• Package-wise revenue
• Individual source-wise revenue

Prepare corrective plans if targets are not being achieved.

5. High-Value Package Sales

Special focus should be given to conversion of premium packages such as:

• Hair transplant
• Advanced body contouring
• Weight-loss programs
• Skin rejuvenation programs
• Laser treatment packages
• Combination aesthetic packages
• Long-term treatment plans

Candidate should be comfortable selling high-value healthcare and aesthetic services professionally.

6. Patient Counselling

Counsel patients in a professional, ethical, and transparent manner.

Responsibilities include:

• Understanding patient expectations
• Explaining package structure
• Clarifying treatment timelines
• Explaining payment options
• Handling price objections
• Building patient confidence
• Coordinating with doctors for clinical clarifications

The candidate should never promise guaranteed results or misrepresent treatment outcomes.

7. Follow-Up Management

Create a strong follow-up system for patients who:

• Enquired but did not book
• Attended consultation but did not purchase
• Requested time to decide
• Asked for pricing
• Missed appointments
• Started treatment but discontinued
• Completed one service and may need further care

Maintain disciplined daily follow-up until the lead is closed appropriately.

8. CRM Management

Ensure all leads are updated accurately in the CRM.

Maintain:

• Lead source
• Patient name
• Service interested
• Consultation status
• Follow-up status
• Treatment recommended
• Package quoted
• Package purchased
• Payment status
• Next follow-up date
• Lost lead reason
• Revenue generated

CRM discipline is mandatory.

9. Lead Funnel Tracking

Monitor the complete sales funnel:

Lead → Appointment → Consultation → Treatment Recommendation → Package Sale → Treatment → Repeat Business

Identify conversion gaps and take corrective action.

10. Patient Retention & Repeat Sales

Build long-term patient relationships.

Focus on:

• Treatment completion
• Follow-up appointments
• Maintenance treatments
• Repeat services
• Cross-selling relevant services recommended by the doctor
• Patient referrals

Increase the lifetime value of each patient through ethical and appropriate engagement.

11. Team Coordination

Coordinate with:

• Dermatologists
• Aesthetic Doctors
• Beauty Therapists
• Front Office
• CRM Team
• Telecalling Team
• Digital Marketing Team
• Operations Team

Ensure smooth communication between lead generation, consultation, sales, treatment, and follow-up.

12. Sales Planning

Prepare:

• Daily sales plan
• Weekly conversion plan
• Monthly target plan
• Pending lead follow-up plan
• High-value lead priority list
• Treatment-specific conversion strategy

Identify which services require stronger promotion and sales focus.

13. Marketing Feedback

Provide regular feedback to the Digital Marketing team regarding:

• Lead quality
• Best-performing campaigns
• Low-quality lead sources
• Frequently requested treatments
• Patient objections
• Pricing concerns
• Competitor offers
• High-conversion services

This information should be used to improve marketing performance.

14. Competitor Analysis

Keep track of major aesthetic and dermatology clinics in Hyderabad.

Monitor:

• Pricing
• Packages
• Offers
• Technologies
• Promotions
• Patient acquisition strategies
• New treatments

Share relevant market insights with management.

Daily Responsibilities

The Sales Manager should review daily:

• New leads
• Pending leads
• Consultations scheduled
• Consultations completed
• Packages quoted
• Packages closed
• Revenue generated
• Follow-ups due
• Lost leads
• Payment pending cases

A clear daily sales pipeline should be maintained.

Key Performance Indicators – KPIs

Performance will be measured based on:

• Monthly revenue achieved
• Monthly target achievement percentage
• Lead-to-consultation conversion rate
• Consultation-to-package conversion rate
• Average package value
• Number of packages sold
• High-value package conversions
• Lead follow-up completion rate
• Repeat patient revenue
• Patient retention
• CRM update accuracy
• Lost lead recovery
• Referral generation
• Revenue per lead
• Revenue contribution by treatment category

Required Qualifications

• Any Graduate / MBA preferred
• Candidates with experience in Healthcare, Aesthetics, Dermatology, Cosmetology, Wellness, Beauty, Hair Transplant, or Weight-Loss Sales will be preferred

Mandatory Skills

The candidate should have:

• Strong sales and closing skills
• Excellent communication
• Patient counselling ability
• Strong negotiation skills
• Objection-handling skills
• Target-oriented mindset
• CRM knowledge
• Lead conversion experience
• High-value package selling experience
• Follow-up discipline
• Revenue tracking ability
• Good interpersonal skills

Preferred Candidate Profile

The ideal candidate should be:

• Highly sales driven
• Confident
• Energetic
• Professional
• Patient friendly
• Persuasive without being aggressive
• Target focused
• Strong in follow-ups
• Good at relationship building
• Comfortable with revenue accountability
• Able to work under monthly targets
• Experienced in converting premium aesthetic treatments

Selection Criteria

Candidates will be shortlisted based on:

• Minimum 2 years of aesthetics sales experience
• Previous monthly revenue handled
• Previous sales targets achieved
• Conversion percentage
• Average package value sold
• Experience in high-ticket aesthetic treatments
• Knowledge of CRM
• Stability in previous organizations
• Demonstrable sales achievements

Candidates may be asked to provide evidence of past performance during the interview.

Core Accountability

The Sales Manager should follow one key principle:

“Every genuine patient enquiry must be professionally followed up, appropriately counselled, and given the best opportunity to convert into treatment without compromising clinical ethics.”

The role will be accountable for:

Lead → Consultation → Conversion → Package Sale → Revenue → Retention → Referral

Pay: From ₹25,000.00 per month

Benefits:

• Paid time off

Work Location: In person