Sales Manager

This position will be based in Travelodge Kuala Lumpur City Centre Malaysia.

Responsibilities:

• Manage and grow accounts across various market segments, with a strong focus on wholesale, travel trade, and travel agency partners, including both domestic and international accounts.
• Handle group bookings and other assigned segments by implementing effective sales strategies and maximizing business opportunities in your designated area of responsibility.
• Execute all sales action plans related to assigned market segments and geographical areas as outlined in the annual marketing and sales plan.
• Actively contribute to achieving departmental revenue targets and support the fulfillment of the overall marketing budget.
• Identify and pursue up-selling opportunities to drive incremental revenue across rooms, events, and other hotel services.
• Monitor market trends and competitor activities (e.g., room rates, key accounts, production) and provide regular updates to the Director of Sales.
• Collaborate closely with the Sales and Marketing team to ensure alignment in client relationship management and business development goals.
• Personally meet and welcome top key accounts, group organizers, and VIP guests upon check-in to enhance client satisfaction and loyalty.
• Conduct thorough hotel site inspections for walk-ins, group prospects, and contracted clients, and ensure timely follow-up to secure future bookings.
• Maintain a strong presence for the hotel in major feeder markets through direct sales calls, client meetings, telephone follow-ups, and written correspondence.
• Develop and grow business volume through increased room nights and revenue from all potential sources.

Requirements:

• Minimum of 5 years of experience in a sales role within an international or well-established local hotel group.

• Proven experience handling wholesale, travel trade, and travel agency segments is required.

• Proactive, results-driven, and highly motivated to meet and exceed sales goals.

• Team player with excellent interpersonal, communication and negotiation skills.

• Analytical problem-solving skills and ability to work in fast-paced environment and

  under pressure.

• In-depth knowledge of the local market and capable of analyzing market trends and business opportunities.

• Excellent organizational, presentation, and follow-up skills.

• Work location: Travelodge Kuala Lumpur City Centre