Sales Manager

Sales Strategy & Execution

• Lead the sales process from prospecting to closure across assigned senior living projects.
• Develop and implement sales plans to achieve monthly and annual revenue targets.
• Conduct high-quality presentations, negotiations and deal finalizations.
• Ensure consistent pipeline development through proactive engagement with prospects and channel partners.
• Deliver a premium customer experience at every stage of the sales cycle.

2. Lead Management

• Drive timely response and follow-up for all leads through the CRM system.
• Monitor lead-to-conversion ratios and ensure leads progress effectively through the sales funnel.
• Guide the sales team in handling inquiries, nurturing prospects, and achieving higher conversion rates.

3. Customer Engagement & Relationship Management

• Maintain strong relationships with booked customers, providing project updates and resolving queries.
• Drive referral programs and leverage satisfied customers as brand ambassadors.
• Ensure prompt resolution of customer grievances and escalate unresolved issues where necessary.

4. Market Research & Competitive Intelligence

• Track market dynamics, competitor offerings, and emerging customer expectations.
• Share actionable insights with senior management to refine pricing, positioning, and promotional strategies.
• Recommend tactical interventions to strengthen sales performance.

5. Reporting & Analytics

• Deliver daily, weekly, and monthly sales reports, including funnel performance, conversion ratios, and competitor analysis.
• Analyse CRM data to monitor performance and optimize decision-making.
• Present periodic sales performance reviews to management with recommendations.

6. Team Leadership & Development

• All employees are expected to demonstrate and uphold the organizations core values of Excellence, Professionalism, Integrity, and Compassion (EPIC) in every aspect of their work. This includes striving for the highest standards of service, conducting oneself with dignity and accountability, maintaining honesty and fairness in all interactions, and showing empathy and care toward residents, colleagues, and partners.
• Foster a high-performance culture driven by accountability, integrity, and customer orientation.