Sales Manager

Overview

We are seeking an energetic, results-driven Sales Manager to help drive hotel revenue while supporting the daily operations and leadership of our Front Desk team. This is a hands-on hospitality role for someone who enjoys building business relationships, generating new sales opportunities, and creating an exceptional guest experience.

The Sales Manager will be responsible for developing and executing sales strategies, building relationships with corporate and group clients, and increasing occupancy and revenue. In addition, this position will provide daytime leadership and coverage at the Front Desk, assisting the General Manager and Front Desk team with guest service, operational needs, and staff development.

The ideal candidate is a strong communicator and leader who can balance sales responsibilities with the day-to-day needs of a busy hotel. This is an excellent opportunity for a hospitality professional who enjoys being visible and involved in both the sales and operational sides of the business.

Responsibilities

Sales & Business Development

• Develop and execute sales strategies to increase hotel occupancy, revenue, and market share.
• Identify and pursue new business opportunities within the local corporate, group, government, university, construction, healthcare, and leisure markets.
• Build and maintain strong relationships with existing and prospective clients, local businesses, and community organizations.
• Conduct sales calls, client visits, networking activities, and property tours to generate new business.
• Follow up on leads, proposals, contracts, and group opportunities in a timely and professional manner.
• Monitor local market conditions, competitor activity, and business opportunities and adjust sales efforts accordingly.
• Work closely with the General Manager and revenue management team to identify opportunities to maximize hotel revenue.
• Maintain accurate sales activity, account information, and customer follow-up.

Front Desk & Hotel Operations

• Provide daytime leadership and coverage at the Front Desk, particularly during periods when additional management support is needed.
• Assist with guest check-ins, check-outs, reservations, billing questions, guest requests, and service recovery.
• Lead by example and ensure guests receive friendly, professional, and consistent service.
• Support the Front Desk team with daily questions, problem-solving, and operational decisions.
• Help monitor Front Desk procedures, cash handling, room assignments, reservations, and overall guest service standards.
• Assist with training, coaching, and development of Front Desk team members.
• Communicate important guest, maintenance, housekeeping, and operational issues to the appropriate manager.
• Help ensure the hotel maintains brand standards for cleanliness, service, appearance, and guest satisfaction.

Leadership & Team Development

• Serve as a positive leader and role model for the hotel team.
• Assist with scheduling and staffing needs to ensure appropriate Front Desk coverage.
• Participate in interviewing, hiring, onboarding, and training Front Desk employees as needed.
• Coach employees on customer service, sales, and operational expectations.
• Promote teamwork and effective communication between the Front Desk, Housekeeping, Maintenance, and Sales departments.
• Recognize and address performance opportunities in partnership with the General Manager.
• Maintain a professional, positive, and team-oriented work environment.

Requirements

• Previous hotel sales, front desk, supervisory, or hospitality management experience preferred.
• Proven ability to develop business relationships and generate new sales opportunities.
• Strong customer service and communication skills.
• Ability to confidently interact with corporate clients, groups, guests, and community partners.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced hotel environment.
• Ability to work independently while also functioning as part of the hotel leadership team.
• Comfortable working at the Front Desk and assisting with guest and operational needs during the day.
• Experience with hotel PMS systems, sales systems, or other hospitality technology preferred.
• Strong computer skills, including Microsoft Office and email.
• Ability to train, coach, and motivate team members.
• Professional appearance and demeanor.
• Flexible schedule as needed to support hotel operations, including occasional evenings, weekends, or special events.
• Previous supervisory or management experience is preferred.
• Bilingual or multilingual skills are a plus.

Pay: $43,000.00 - $53,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person