Sales Manager

Sales Manager (XAERO Singapore)

Job Summary

The position is responsible for creating and executing XAero Sales objectives for their team to meet/ exceed segment key results while ensuring an excellent experience for our customer base. A successful Sales Manager will be a proven people leader with account management skills, sales skills (Proposal/ Opportunity management, cross selling, upselling, presentation pitches), with an understanding of the international asset management/ USM parts/ whole asset sale and leasing business model.

DUTIES & RESPONSIBILITIES

Responsibilities include, but are not limited to the following:

·         MARKET RESEARCH & DEVELOPMENT:

·  The position is responsible for establishing and maintaining open and direct contact with all players and customers within assigned regions for the purpose of executing sales, business development, and supporting the regional goals and growth initiatives.

·  Owns customer relationships, works with product line managers and department managers for pricing initiatives and coordinates, tracks, and reports customer data, trends, and sales opportunities.

·  Owns setting up sales pipelines to determine the effectiveness of personal sales strategies, keeping abreast of the latest industry trends, and providing excellent after-sales service to retain customers.

·  This role is also responsible for developing business with existing customers and new customers including a customer onboarding, customer visits, and representing XAERO at regional commercial events.

·  Researching and developing the marketing opportunities, competitors’ products, pricing, and product success to determine customer preferences. and plans with the General Manager, understanding customers requirements, identifying market trends, and suggesting system improvements to achieve the company’s marketing goals.

·  Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.

·         SALES TARGET & PERFORMANCE ACHIEVEMENT:

·  Serve as the point person for the various inside teams in support of strategic opportunities, problem resolution and escalated issues.

·  Assists in the creation of sales proposals, cost estimates, and customer presentations review and process orders, ensuring all customer requirements are met.

·  Maintain high sales productivity level through proper planning and management of opportunity pipeline, revenue walks, customer onboarding Initiatives, bookings, and customer service activities.

·         SALES ACTIVITY EXECUTION & STANDARDIZATION:

·  Lead, Coordinate, manage and participate in customer visits, and include relevant internal participants as needed.

·  Follow up on actionable items and tracks requirements to ensure completion through processes.

·  Resolve customer complaints in a timely and professional manner to maintain customer loyalty. Identify potential customers through networking initiatives, lead development, and email communications.

·  Research competitors’ products, pricing, and product success to determine customer preferences.

·  Report to Sales Director and keep management informed by preparing results, such as weekly work reports.

·  Maintain timely and accurate reporting requirements regarding booking forecast, product performance, sales activities, threatened loss of business, sales forecasts, industry trends, competitive information and activities, account analysis and status to assist management in making informed decisions.

·  Ensure that customer quotes are processed in a timely manner.

·  Understand contract terms and conditions and execute in accordance with corporate policies. Contributes to creating and maintaining best practices to ensure compliance with the company’s Quality Management System.

·  Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new market opportunities.

·  Collaborate with Finance to follow up on all AR and commercial issues.

·         TEARDOWN & PARTOUT PROJECT MANAGEMENT: Cooperate, assist, coordinate, support all relevant departments during the entire cause of an asset teardown/ part-out project(s) in Southeast Asia, EMEA and the Americas region.

·         OTHERS: To cooperate and support all other tasks assigned by company

KNOWLEDGE / SKILLS REQUIREMENTS

·         Bachelor’s degree in Business or related field.

·         5+ years in Inside Sales with people management responsibilities with a technical and complex customer/ product base.

·         Direct People Management experience.

·         Excellent communication skills (verbal and written).

·         Data analysis, statistical aptitude, and problem-solving skills.

·         Proficiency using Microsoft Office Suite (Word, Excel, Power Point, Teams, etc.).

·         Solid Knowledge of U.S. Export Rules and regulations.

·         Occasional travel requirements (Trade Shows, Customer Visits).

PREFERRED REQUIREMENTS

·         5+ years in inside sales in the Aviation Industry.

·         Knowledge of ISO 9001:2015 and/or AS9120.

·         Knowledge of Quantum Control Software.