Sales Manager

Sales Manager – Boost Mobile by Techshack (Antioch Rd, Bilingual Preferred)

About Us
Boost Mobile by Techshack is a locally owned wireless retailer with three high-performing stores in the Kansas City area. We specialize in prepaid wireless, smartphone sales, accessories, and same-day phone repairs.

We run a high-performance but laid-back culture. We value accountability, ownership, and results. If goals are being hit and customers are happy, we don't micromanage.

Position Overview
We are looking for a Sales Manager for our Antioch Rd location who can lead from the front. We're seeing growing demand from Spanish-speaking customers at this store, so bilingual candidates are strongly preferred.

This role is responsible for:

• Driving store sales performance
• Managing daily operations
• Coaching and developing sales reps
• Overseeing repair productivity
• Maintaining store standards and passing mystery shops

If you have wireless retail management experience and know how to build a motivated team that hits quotas, this is for you.

Key Responsibilities

Sales Leadership

• Set and track monthly sales goals for devices, accessories, and activations
• Monitor KPIs and hold team members accountable
• Lead daily huddles and weekly performance reviews
• Drive upselling culture (accessories, add-ons, protection plans)

Team Management

• Hire, train, and coach sales reps and repair techs
• Conduct performance reviews
• Enforce company standards and culture
• Create a positive but accountable team environment

Store Operations

• Ensure store cleanliness and organization
• Manage inventory and shrink
• Oversee repair workflow and turnaround times
• Ensure all mystery shops pass company standards

Customer Retention

• Review POS reports and follow up with upgrade opportunities
• Ensure quality customer service across all interactions
• Handle escalated customer situations professionally

Qualifications

• 2+ years wireless retail experience required (Boost, Metro, Cricket, T-Mobile, AT&T, etc.)
• 1+ year management or leadership experience preferred
• Bilingual (English/Spanish) strongly preferred — this location is seeing an increasing number of Spanish-speaking customers
• Proven track record of hitting and exceeding sales goals
• Strong understanding of KPIs and performance metrics
• Comfortable coaching and holding a team accountable
• Reliable transportation and flexible availability (including weekends)

Compensation & Benefits

• Competitive base salary
• Uncapped performance bonuses and commissions — there is no ceiling on what you can earn. The more your store and team hit and exceed goals, the more you make. Growth potential here is exponential, not fixed.
• Performance bonuses based on:
• Store sales performance
• Device and accessory growth
• Repair revenue growth
• Company culture metrics
• Paid holiday
• Paid time off after 1 year
• Paid lunches (no clock-out required during full shifts — manage downtime responsibly)
• Employee discounts on phones, repairs, and accessories
• Opportunity to grow within a fast-scaling local company

Why This Role is Different
We don't micromanage; but we expect results. If your team is hitting numbers, store is clean, mystery shops pass, and customers are happy, you'll have autonomy and trust. And unlike a lot of retail management jobs, your upside here isn't capped. The better you and your team perform, the bigger your paycheck gets, with no ceiling. If you're competitive, organized, and want to build something long-term, this is your opportunity.

Apply on Indeed today. We are actively interviewing.

Pay: $18.00 - $30.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person