sales manager

Duties and Responsibilities

• Lead, supervise, and motivate the sales team to achieve monthly and annual sales targets.
• Develop and implement sales strategies, action plans, and initiatives to increase revenue and customer acquisition.
• Set individual and team sales targets and regularly monitor performance against KPIs.
• Manage sales pipelines, leads, quotations, negotiations, and closing of deals.
• Develop and maintain strong relationships with existing and potential clients.
• Identify new business opportunities, corporate accounts, partnerships, and B2B clients.
• Oversee sales activities across assigned branches and ensure proper lead handling and follow-ups.
• Monitor customer inquiries, quotations, bookings, and conversion rates.
• Conduct regular sales meetings, coaching sessions, and performance reviews.
• Provide guidance and support to Sales Officers and other sales personnel in handling clients and closing deals.
• Coordinate with Operations, Marketing, Finance, and other departments to ensure smooth customer transactions and service delivery.
• Monitor competitors, market trends, pricing, and customer preferences to identify business opportunities.
• Review sales reports and provide management with accurate updates on sales performance, pipeline, and forecasts.
• Ensure proper documentation and compliance with company sales policies and procedures.
• Handle key accounts, major clients, escalations, and high-value transactions when necessary.
• Develop strategies to improve customer retention, repeat business, referrals, and overall sales performance.
• Perform other sales-related duties and responsibilities as assigned by management.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, or a related field.
• At least 3–5 years of sales experience, preferably with supervisory or managerial experience.
• Experience in automotive, premium/luxury services, retail, or related industries is an advantage.
• Strong experience in sales management, business development, and client relationship management.
• Proven ability to achieve and exceed sales targets.
• Strong negotiation, presentation, communication, and leadership skills.
• Proficient in Microsoft Office/Google Workspace and sales tracking or CRM systems.
• Willing to travel between branches or attend client meetings when required.
• Strong understanding of sales metrics, pipeline management, and sales forecasting.