Sales Manager

Role Overview

The Sales Manager is responsible for driving business growth through effective sales strategies and client relationship management in the outsourcing and trading sector. This role focuses on expanding the B2B client portfolio, securing new contracts, and ensuring revenue targets are met. Unlike a leadership-heavy position, the Sales Manager is hands-on in execution—actively pursuing opportunities, managing negotiations, and coordinating with internal teams to deliver client-focused solutions across Manage Resources (MR), Manage Services (MS), and Trading.

Key Responsibilities

Sales & Business Development

• Develop and execute sales strategies for outsourcing services (MR, MS, facility, office support) and trading solutions.
• Identify and pursue new business opportunities across corporate, industrial, and commercial sectors.
• Conduct client approaches, presentations, negotiations, and deal closings.
• Manage tender processes including RFQ, RFP, bidding documentation, and contract negotiations.

Client & Relationship Management

• Maintain strong relationships with existing clients to secure renewals and upselling opportunities.
• Implement effective key account management practices to strengthen client trust and satisfaction.
• Act as the primary contact for client escalations, ensuring timely resolution of issues.

Internal Coordination

• Collaborate with operations teams to ensure service readiness and alignment with client requirements.
• Coordinate with operations, recruitment, legal, and finance teams on contracts, manpower planning, and compliance.
• Ensure clear understanding of SLA, scope of work, and service deliverables.

Analysis & Reporting

• Monitor market trends, competitor activities, and industry developments in outsourcing and trading.
• Prepare and present sales pipeline reports, forecasts, and revenue performance updates.
• Provide recommendations for new service offerings or business improvements.

Job Qualifications

Education

• Minimum Diploma (D3) in Management, Marketing, Business Administration, or related field.
• Bachelor’s degree (S1) is an advantage.

Experience

• Minimum 5 years in B2B sales and marketing.
• Strong background in outsourcing (facility services, MR, MS) or trading industries preferred.
• Proven success in managing mid-to-large scale contracts and corporate clients.

Core Competencies

• Excellent negotiation, persuasion, and closing skills.
• Solid understanding of tender processes (RFQ/RFP).
• Strong knowledge of cost structures, margins, and service pricing.
• Ability to develop professional business proposals and presentations.
• Established corporate client network is a plus.

Technical Skills

• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Experience with CRM systems and sales reporting tools preferred.
• Basic understanding of service contracts and business legal aspects.

Personal Attributes

• Highly target-oriented and result-driven.
• Strong communication and interpersonal skills.
• Professional, persuasive, and confident demeanor.
• Ability to work independently and collaboratively.
• High integrity and strong work ethic.