Sales Manager

Purpose:

The Product Support Sales Manager is a working manager responsible for leading and developing the Product Support Sales Representative. This position drives creation and maintenance of outstanding customer relationships and accountability for performance of the PSSR team

Key Responsibilities:

• Provides day-to-day leadership, coaching, development, and accountability for the PSSR team.
• Establishes consistent expectations and processes for territory management, customer visits, post-sale follow-up, machine profiling, inspections, opportunity development, quoting, and follow-through.
• Conducts regular one-on-one meetings, field ride-alongs, and customer visits with PSSRs to improve individual and team effectiveness.
• Develops and continuously improves PSSR processes, tools, and operating practices to increase customer engagement and Parts and Service sales.
• Uses customer, equipment, and business system data to help PSSRs prioritize customers, machine populations in order to drive increases in parts and service revenue.
• Tracks PSSR activity, opportunities, sales results, customer engagement, and other key performance indicators to measure performance and identify opportunities for improvement.
• Partners with the Director of Aftermarket and Parts, Service, Sales, Rental, and Technology teams to improve customer support and drive parts and service revenue growth.
• Identifies training and development needs and shares best practices across the PSSR team.
• Participates in customer clinics, product demonstrations, customer meetings, and other dealership or John Deere events as appropriate.
• Complies with all company safety policies and operational guidelines and performs additional duties as assigned.

Experience, Education, Skills and Knowledge:

• 3 - 5+ years of sales management experience in customer support, Parts, Service, equipment sales, Aftermarket sales, or a related customer-facing role.
• Heavy equipment dealership experience preferred.
• Previous leadership, supervisory, team-lead, or demonstrated coaching experience preferred.
• Working knowledge of the construction, forestry, agricultural, or heavy equipment industry preferred.
• Demonstrated ability to build strong customer relationships and identify opportunities to grow Parts and Service revenue.
• Strong leadership skills with the ability to coach, develop, motivate, and hold team members accountable.
• Strong business acumen with an understanding of Aftermarket growth, customer retention, and equipment lifecycle support.
• Demonstrated ability to develop and improve processes and drive consistent execution across a team.
• Strong organizational and territory-management skills with the ability to balance personal customer responsibilities with team leadership.
• Excellent customer service, communication, presentation, problem-solving, and interpersonal skills.
• Working knowledge of Microsoft Office and the ability to effectively use dealer business systems and applications such as Service ADVISOR, Parts ADVISOR, DTAC, CCMS, CRM, and related systems.