Sales Manager

ABOUT THE ROLE

The Sales Manager leads an energetic and passionate team of professionals who are dedicated to creating premium, personalized experiences for our patients. Responsible for all front-of-house sales, client relations, and medical-wellness operations that contribute to the brand’s image and leadership in the specialized healthcare market, ensuring that inZ Hospital remains "First in mind of eye care".

What impact you can create at inZ Hospital

Drive Business & Entrepreneurial Performance

• Achieve sales targets, surgical conversion rates, and wellness package KPIs through analytical approach and proactive action planning.
• Lead by example on the floor, actively consulting, building trust, and servicing premium clients.
• Grow CRM performance by building loyal, engaged, and long-term patient communities.

Deliver Consistent & Memorable Client Experiences

• Set and uphold the highest standards of the inZ Hospital signature client experience.
• Create personalized, relationship‑driven, and deeply empathetic client journeys from consultation to post-operative care.
• Leverage patient feedback to elevate service quality and enhance overall team capability.

Ensure Operational & Financial Excellence

• Oversee clinic staffing, schedule optimization, and front-office operation workflows.
• Ensure strict compliance with premium hospital standards, Visual Merchandising (VM), grooming, and healthcare service audits.
• Identify business opportunities and provide strategic market insights to executive management.
• Inspire, coach, and develop Patient Advisors, Medical Counselors, and wellness specialists through continuous feedback.
• Drive onboarding, professional training, and succession planning with key partners.
• Foster an inclusive, ethical, and high‑engagement team culture aligned with healthcare excellence.

You are energized by

• Leading and developing people through coaching, motivation, and empowerment.
• Creating meaningful, trustworthy client experiences that embody premium medical and wellness standards.
• Solving business and operational challenges with strategic thinking, creativity, and agility.
• Working in a dynamic, high-end healthcare environment where excellence is expected and celebrated.
• Representing inZ Hospital with pride, authenticity, and passion to maintain our position as the "First in mind of eye care".

What you will bring

• Minimum 3+ years’ experience leading a premium frontline sales or service team (experience in Wellness, Aesthetics hospital, Luxury Retail environments is highly preferred).
• Strong capability in coaching, performance management, and team development.
• Solid commercial acumen with proven experience driving sales, conversion KPIs, and CRM performance.
• Fluent in Thai and English, with a positive, professional, and deeply client‑centric personality.
• Strong organizational skills, attention to detail, and comfort with digital tools / HRIS / CRM systems.
• Passion for elevated client experiences, medical wellness, and advanced eye care services.