Sales Manager

About the role

This role supports the Senior Sales Manager in coordinating quotations, tentative bookings, confirmations and Proforma invoices to clients, liaising with the Reservation Department at the resort. You will ensure all necessary information for confirmed groups is sent to the hotel and coordinate with operation departments for events and MICE market arrangements.

Key responsibilities

• Assist Senior Sales Manager in coordinating quotations, tentative bookings, confirmation and Proforma invoice to clients and liaise with Reservation Department
• Ensure all necessary information for confirmed group is sent to hotel and coordinate with operation departments in arrangement for events or MICE market arrangements
• Be well-versed in all reservations handling and process; proficient in operating various reservations systems and equipment
• Provide prompt, courteous and efficient service; answer phones within three rings
• Gather accurate information for group requests and hand over to Senior Sales Manager / Sales Managers for follow ups
• Handle incoming reservation requests/correspondences, confirming or regretting on the day received
• Be familiar with hotel's credit policies to effectively handle and process billing requirements
• Maintain accurate and updated filing system of all correspondences and information received
• Maintain high level of exposure for the hotel in major market areas through direct sales solicitation, telephone, fax, and written communication tools
• Manage inquiries pertaining to Room Reservation and Sales Leads by channeling relevant inquiries to designated Sales personnel

About you

• Well-versed in all reservations handling and process
• Proficient in operating various reservations systems and equipment
• Familiar with hotel's credit policies
• Able to maintain highest standards of professionalism, ethics and attitude towards hotel guests, clients, staff and employees