Sales Manager

About Manor of Groves Hotel, Golf and Country Club

Working at Manor of Groves offers a stimulating and exciting environment in which to develop, share knowledge, learn new skills and progress.

Our aim is to deliver the highest levels of customer service throughout all areas of Manor of Groves.

About Sales Manager:

We are seeking a highly motivated and committed Sales Manager to generate and develop hotel sales in all revenue generating departments and to implement the hotel sales plans. To maximize revenue development from all market segments as per the Sales plan. To manage and motivate the Sales team and coordinate their efforts so that they are effective ambassadors for Hotel and reach targets that are set.

As a Sales Manager you will be responsible :

• To increase occupancy, average rate and profits of the hotels through planning, guidance and training of hotel sales personnel.
• To develop and execute strategies to tap into new market segments while actively reconnecting with previous clients to restore relationships and secure repeat business.
• To represent the sales functions and needs of the hotels in the development of the Company’s business development strategies.
• To implement and oversee the sales account management system.
• To establish sales targets and highlight any variances with actual sales figures and recommend what action should be taken to remedy significant variances.
• To assist in the setting of personal targets for the field sales team and regularly review to ascertain individual performance.
• To assist in the preparation of the budget and Sales & Marketing plans.
• To maintain personal contact with key customers and to back up the activities of any member of the sales team when required.
• To conduct regular department communication meetings involving sales personnel to ensure effective communication takes place for both day to day and strategic issues for both hotels.
• To ensure that all sales personnel have the product knowledge and tools with which to do their job effectively.
• To develop and implement a well-defined and focused Sales Plan with specific activities for each market.
• To establish and maintain active working relationships with selected key accounts via individual account management sales plans.
• To co-ordinate and attend specific industry events and trade shows.
• To initiate and escort targeted client familiarization trips.
• To oversee and manage regular direct mail campaigns as per the Sales Plan
• To conduct product training to agents in line with the Regional Sales Plan.
• To keep abreast of, and report on, market trends, competitor activities and client feedback in month end reports.
• To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditure approved.
• To comply with local legislation and be conversant and act in accordance with any such matters relating to your department.
• To respond to any changes in the department as dictated by the needs of the industry, company or hotel operation.

Skills and requirements

• Proven experience in a similar role within a hotel or hospitality environment.
• Proactive sales mindset with the ability to identify and pursue opportunities.
• Strong leadership, organizational, and communication skills.
• Excellent customer service with a hands-on, flexible approach, supporting and working alongside the team when required.
• Flexibility to work according to the needs of the business, including weekends, evenings and special events.
• Ability to perform under pressure in a busy operational setting.
• Proficiency in English essential; additional languages an advantage.
• Enthusiastic, motivated, and committed to delivering exceptional guest experiences.

If you are a proactive, results-driven sales professional who thrives on building relationships and driving revenue, we would love to hear from you.

Benefits:

• Discounted or free food
• Employee discount

Ability to commute/relocate:

• Sawbridgeworth CM21 0JU: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Proactive Hospitality Sales Manager : 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 75% (preferred)

Work Location: In person