Sales Manager

Sales Manager

Staybridge Suites Grand Rapids South | Grand Rapids, MI

Salary: $37,000–$45,000 annually, based on experience
Schedule: Full-Time | Monday–Friday, with occasional Saturdays as needed
Location: 1439 Eastport Drive SE, Grand Rapids, MI 49508

About Us

Staybridge Suites Grand Rapids South is a modern, 124-suite, extended-stay hotel offering spacious accommodations, exceptional amenities, and a welcoming atmosphere for business travelers, extended-stay guests, families, and groups.

As part of the N&P Hospitality portfolio, our team is committed to building lasting relationships, delivering excellent guest experiences, and creating new opportunities within the Grand Rapids hospitality market.

We are seeking a motivated, organized, and personable Sales Manager to lead the property's day-to-day sales efforts and help grow our corporate, extended-stay, group, and meeting business.

This is an excellent opportunity for someone who enjoys building relationships, working independently, and developing their career in hotel sales. The position will receive ongoing training, guidance, and support from our Regional Director of Sales, who will remain based at the property.

Key Responsibilities

Sales & Business Development

• Identify and pursue new business opportunities through prospecting, phone calls, emails, networking, and local business visits.
• Build and maintain relationships with corporate accounts, local businesses, construction companies, sports organizations, and other potential clients.
• Develop new extended-stay, negotiated corporate, and group business to increase hotel occupancy and revenue.
• Conduct property tours and sales appointments with prospective clients.
• Follow up consistently on leads, proposals, and potential business opportunities.
• Support the development and maintenance of local negotiated corporate accounts.

Group Sales & Event Coordination

• Respond promptly to group room block and meeting space inquiries.
• Prepare proposals, contracts, and booking information for prospective groups.
• Coordinate group reservations, rooming lists, booking links, and event details with hotel operations.
• Assist with selling and coordinating meetings and events at our on-site conference center.
• Maintain communication with group contacts before, during, and after their stay.
• Monitor group pickup, booking deadlines, and upcoming arrivals.

Sales Administration & Revenue Support

• Maintain accurate client records, sales activity, and follow-up tasks.
• Manage incoming leads through hotel sales platforms and brand systems.
• Assist with corporate rate agreements, RFP submissions, and account renewals.
• Track upcoming business, sales opportunities, and group production.
• Work with hotel leadership and the Regional Director of Sales to identify opportunities to improve occupancy and revenue.
• Provide regular updates on sales activity, new business opportunities, and account development.

Teamwork & Guest Relationships

• Collaborate with the front desk, housekeeping, management, and other departments to ensure successful group arrivals and positive guest experiences.
• Build strong relationships with repeat guests and corporate travelers.
• Represent the hotel professionally at community networking events, business meetings, and local sales appointments.
• Support hotel marketing initiatives, promotional opportunities, and community partnerships.

Qualifications

• Previous hospitality, hotel sales, customer service, or business development experience preferred.
• Hospitality experience is a plus, but we are willing to train the right candidate.
• Strong communication, organization, and interpersonal skills.
• Comfortable making outbound sales calls, introducing yourself to new businesses, and building professional relationships.
• Ability to manage multiple priorities, deadlines, and client requests.
• Self-motivated, dependable, detail-oriented, and comfortable working independently.
• Basic proficiency with Microsoft Office, email, and general computer applications.
• Willingness to learn hotel reservation systems, sales platforms, and IHG brand processes.
• Professional, positive attitude and a team-oriented mindset.
• Availability to work occasional Saturdays based on business needs.

What We're Looking For

Our ideal candidate is someone who is outgoing, resourceful, and genuinely enjoys connecting with people. We are looking for a person who can take ownership of daily sales responsibilities, stay organized, follow through on commitments, and actively seek new business opportunities.

You don't need to know everything about hotel sales on day one. We value initiative, a willingness to learn, strong customer service skills, and the ability to build lasting business relationships.

Why Join Our Team?

• Competitive annual salary of $37,000–$45,000, based on experience.
• Primarily Monday–Friday schedule.
• Opportunity to work at a newer, all-suite IHG hotel.
• Hands-on training and continued support from an experienced Regional Director of Sales.
• Opportunity to develop skills in corporate sales, extended-stay business, group bookings, and event sales.
• Collaborative team environment with opportunities for professional growth within a multi-property hospitality company.
• Opportunity to build relationships throughout the Grand Rapids business community.

Join our team and help us continue growing Staybridge Suites Grand Rapids South as a preferred destination for business travelers, extended-stay guests, and groups throughout West Michigan.

Staybridge Suites Grand Rapids South / N&P Hospitality is an equal opportunity employer.

Pay: $37,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person