Sales Manager

I. JOB SUMMARY

The Sales Manager – Cebu is responsible for driving revenue growth, expanding the company's customer base, and developing business opportunities for Sendiva Logistics Corporation within Cebu and its assigned territories.

The position focuses on selling and developing the company's logistics and freight forwarding services, including international air freight, ocean freight, import and export shipments, domestic transportation, cargo handling, warehousing, and other related logistics solutions offered by SLC.

The role requires proactive business development, acquisition of corporate accounts, preparation and negotiation of commercial proposals, and effective management of client relationships. The Sales Manager shall work closely with Operations, Customer Service, Pricing, Finance, and other relevant departments to ensure that proposed logistics solutions are commercially viable, operationally feasible, and aligned with customer requirements.

The position is accountable for achieving approved sales and profitability targets, developing sustainable client partnerships, and contributing to the company's regional market expansion.

II. KEY DUTIES AND RESPONSIBILITIES

A. Business Development and Client Acquisition

• Identify, develop, and acquire new corporate accounts requiring freight forwarding, cargo transportation, and integrated logistics services.
• Prospect businesses engaged in importation, exportation, manufacturing, trading, distribution, retail, and other industries with logistics and supply chain requirements.
• Conduct client visits, sales presentations, business meetings, and negotiations to introduce SLC's services and identify potential business opportunities.
• Develop and maintain a qualified sales pipeline consisting of prospective clients, active negotiations, quotations, and potential shipment volumes.
• Establish relationships with decision-makers, procurement officers, supply chain managers, logistics coordinators, and business owners.
• Convert qualified leads into active accounts and recurring shipment transactions to support sustainable revenue generation.
• Develop strategic business opportunities within Cebu and nearby markets in accordance with the company's expansion plans.

B. Sales of Logistics and Freight Forwarding Services

• Promote and generate business for SLC's applicable logistics services, including:
• International air freight forwarding for import and export shipments.
• International ocean freight forwarding, including full container load (FCL) and less than container load (LCL) shipments, where offered.
• Domestic cargo transportation and delivery services.
• Import and export logistics coordination and shipment management.
• Warehousing, cargo handling, and distribution services, where available.
• Other freight forwarding and supply chain solutions offered by the company.
• Assess client shipment requirements, including cargo type, volume, weight, origin, destination, delivery timelines, and required logistics arrangements.
• Coordinate with the appropriate internal teams to develop suitable service proposals and logistics solutions based on customer requirements.
• Identify opportunities to cross-sell or expand existing accounts through additional shipping routes, freight modes, transportation services, or other available SLC solutions.
• Ensure that all services offered to clients are within the company's actual service capabilities and approved commercial arrangements.

C. Quotation, Pricing, and Commercial Negotiation

• Coordinate with Pricing, Operations, and authorized service providers to obtain applicable freight rates, transportation costs, and other service charges.
• Prepare or facilitate the preparation of accurate quotations, proposals, and service agreements in accordance with SLC's pricing policies and approval procedures.
• Negotiate commercial terms with prospective and existing clients within authorized limits while protecting the company's profitability.
• Review proposed business opportunities in terms of shipment volume, expected revenue, operating costs, payment terms, and potential account profitability.
• Submit requests for special rates, pricing exceptions, credit arrangements, or other non-standard commercial terms to the authorized approving officer.
• Monitor quotation status, client feedback, and conversion rates to improve sales effectiveness and competitiveness.

D. Account Management and Client Retention

• Develop and maintain long-term business relationships with existing clients to encourage repeat transactions and account growth.
• Regularly communicate with clients regarding shipment requirements, service expectations, business developments, and potential additional requirements.
• Coordinate with Operations and Customer Service regarding shipment updates, delivery schedules, documentation requirements, and service-related concerns.
• Address client complaints and escalations promptly in coordination with the appropriate departments.
• Monitor account performance, transaction frequency, revenue contribution, and opportunities for account development.
• Maintain proper client records, account profiles, commercial agreements, and relevant sales documentation.
• Support customer retention by promoting responsive service, clear communication, and commercially sustainable logistics solutions.

E. Sales Performance and Revenue Management

• Develop monthly and quarterly sales plans aligned with SLC's approved revenue and business development objectives.
• Achieve assigned sales targets for new business, existing accounts, shipment volume, revenue, and gross profit, as applicable.
• Monitor sales activities, prospect conversion, quotation performance, and account development progress.
• Prepare accurate sales forecasts and provide Management with regular updates on pipeline value, expected bookings, and potential revenue.
• Identify gaps in sales performance and implement appropriate corrective actions to improve business generation and conversion.
• Review the performance and profitability of acquired accounts in coordination with Finance and other relevant departments.
• Ensure timely submission of sales reports, pipeline monitoring, client visit reports, and other required business updates.

F. Internal Coordination and Shipment Endorsement

• Coordinate with Operations, Customer Service, Pricing, Finance, and other relevant departments to ensure proper implementation of client requirements.
• Provide complete and accurate account endorsements, including agreed rates, service scope, shipment requirements, billing arrangements, and other relevant commercial details.
• Ensure that sales commitments are communicated clearly and are consistent with operational capabilities and approved service arrangements.
• Coordinate with Finance regarding client billing concerns, collection status, credit limits, and payment arrangements, following company policies.
• Support the resolution of service issues that may affect client satisfaction, account retention, or future business opportunities.
• Maintain proper documentation and turnover of newly acquired accounts to the responsible operational teams.

G. Market Intelligence and Regional Business Expansion

• Analyze Cebu's logistics market, target industries, business developments, and customer demand to identify potential growth opportunities.
• Monitor competitor offerings, prevailing market rates, service capabilities, and customer expectations.
• Recommend sales initiatives, target account lists, market penetration strategies, and potential business partnerships to Management.
• Build a network of potential corporate clients and relevant business contacts to strengthen SLC's market presence.
• Provide Management with market feedback and recommendations regarding service competitiveness, pricing opportunities, and customer requirements.

H. Compliance and Professional Accountability

• Comply with SLC's policies, procedures, delegated authority limits, and applicable laws and regulations relevant to sales activities.
• Maintain the confidentiality of client information, freight rates, quotations, commercial agreements, and company business records.
• Ensure that client representations, service commitments, and commercial proposals are accurate and properly authorized.
• Avoid unauthorized commitments, misrepresentation of services, conflicts of interest, and practices that may expose the company to financial or reputational risk.
• Perform other duties reasonably related to the position as assigned by Management in support of the company's business objectives.

III. QUALIFICATIONS AND REQUIREMENTS

Educational Background

• Bachelor's degree in Business Administration, Marketing, Logistics and Supply Chain Management, International Business, or a related field.

Professional Experience

• At least five (5) years of relevant experience in sales, business development, or account management.
• At least two (2) years of supervisory or managerial experience is preferred.
• Relevant experience in freight forwarding, international shipping, air and ocean freight, import and export logistics, domestic transportation, or third-party logistics (3PL) is strongly preferred.
• Proven ability to acquire corporate accounts, develop recurring business, negotiate commercial rates, and achieve assigned sales targets.
• An established network of corporate clients or industry contacts in Cebu is an advantage.

Technical Knowledge

• Understanding of international and domestic freight forwarding processes.
• Familiarity with FCL, LCL, air freight, shipment coordination, and applicable logistics documentation.
• Understanding of freight quotations, cost structures, pricing, gross profit, and account profitability.
• Knowledge of import and export procedures and relevant shipping documentation is an advantage.
• Proficiency in Microsoft Office applications and CRM or sales pipeline monitoring tools.

Benefits:

• Promotion to permanent employee

Work Location: In person