Sales Manager

JOB SUMMARY

The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

· Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

· Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

· Develops relationships within community to strengthen and expand customer base for sales opportunities.

· Manages and develops relationships with key internal and external stakeholders.

· Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities

· Participates in sales calls with members of sales team to acquire new business and/or close on business.

· Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

· Identifies new business to achieve personal and location revenue goals.

· Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

· Closes the best opportunities for the location based on market conditions and location needs.

· Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

· Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

· Services our customers in order to grow share of the account.

· Executes and supports the company’s customer service standards.

· Provides excellent customer service consistent with the daily service basics of the company.

· Sets a positive example for guest relations.

· Interacts with guests to obtain feedback on product quality and service levels.

Job Type: Full-time

Pay: RM5,000.00 - RM6,000.00 per month

Experience:

• Sales Marketing in international/large/MICE hotels: 1 year (Required)

Work Location: In person