Hotel Equities

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Sales Manager for the Delta Baltimore Northin Baltimore, MD.
Job Purpose:
Meets and exceeds revenue goals by developing new accounts and growing current hotel accounts in a profitable and win-win selling approach. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
<ul>
<li>Achieves a minimum of 90% of productivity goals and 100% of activity goals, as established by management.</li>
<li>Direct Sales: Targets results-oriented high revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and possess a valid state drivers license in order to make sales calls.</li>
<li>Key Account Management: Maximizes current hotel key accounts by identifying and capturing those that offer revenue growth.</li>
<li>New Account Development: Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.</li>
<li>Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel, and, when appropriate, sends leads to other Greenwood hotels.</li>
<li>Plans and implements an on-going Targeted Account Development "hit list" in order to create new revenue and acquire valuable hotel contacts, and contracts.</li>
<li>Continually targets and prospects for new business through telemarketing, individual creativity and innovation.</li>
<li>Yield Management: Utilizes yield management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotel's financial performance.</li>
<li>Account Service and Management: Maintains well-documented, accurate, organized and up-to-date file management system in order to serve client and employer in the most expedient, organized and knowledgeable manner.</li>
<li>Develops strong customer relationships through frequent communication and the use of professional, courteous and ethical interpersonal interaction.</li>
<li>Develops customer profiles and maintains an effective trace system, including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.</li>
<li>Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.</li>
<li>Product Knowledge: Conducts research, surveys, personal investigation and studies market place and territory in order to effectively capitalize on the hotel's strengths and competitor's weaknesses and capabilities.</li>
<li>Time Management: Focuses on revenue-producing activity and maximizes selling time by dedicating a minimum 90% work time on direct sales efforts.</li>
<li>Professionalism: Controls expenses while traveling on the property's behalf in order to minimize department and hotel costs.</li>
<li>Represents themselves, the hotel and Company with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude at all times.</li>
<li>Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.</li>
<li>Displays a neat, clean, and business-like appearance at all times.</li>
</ul>
Qualifications and Requirements:
High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
This job requires the ability to perform the following:
<ul>
<li>Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.</li>
<li>Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.</li>
<li>Understand and follow verbal/written instructions.</li>
<li>Work on more than one task at a time.</li>
<li>Develop strong internal and customer relationships .</li>
<li>Set and manage priorities and plan activities in advance.</li>
<li>Solve problems and make sound business decisions.</li>
<li>Respond to coaching, feedback and training.</li>
<li>Strong and effective sales skills.</li>
</ul>
Other:
<ul>
<li>Being passionate about people and service.</li>
<li>Strong communication skills are essential when interacting with guests and employees.</li>
<li>Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.</li>
<li>Basic math skills are used frequently when handling cash or credit.</li>
<li>Problem-solving, reasoning, motivating, and training abilities are often used.</li>
<li>Have the ability to work a flexible schedule including nights, weekends and/or holidays</li>
<li>PT- Mon-Fri 11am - 4pm - Some Saturday evenings for Banquet events.</li>
</ul>
Amazing Benefits At A Glance:
<ul>
<li>Salary: $20-$21 per hour based on experience</li>
<li>Team Driven and Values Based Culture</li>
<li>Medical/Dental/Vision</li>
<li>Vacation &amp; Holiday Pay</li>
<li>Same-day pay available</li>
<li>Employee Assistance Program</li>
<li>Career Growth Opportunities/ Manager Training Program</li>
<li>Reduced Room Rates throughout the portfolio</li>
<li>Third Party Perks (Movie Tickets, Attractions, Other)</li>
<li>401(k)</li>
<li>Employee assistance program</li>
<li>Employee discount</li>
<li>Flexible schedule</li>
<li>Flexible spending account</li>
<li>Life insurance</li>
<li>Parental leave</li>
<li>Referral program</li>
</ul>

Sales Manager - Delta Baltimore North - Baltimore, MD

Sales Manager - Delta Baltimore North - Baltimore, MD

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