Sales Manager (Holidays)

Sales Manager (Holidays)

(Mandatory Eligibility Criteria - 3-5 Years of Travel Company experience)

Company: The Saint Holidays
Division of: Saigon Adventure Private Limited
Location: Thiruvananthapuram, Kerala
Employment Type: Full-Time | In-Person

About The Saint Holidays

The Saint Holidays is the Tours & Holidays division of Saigon Adventure Private Limited, specializing in domestic, international, customized, group, MICE, and premium travel experiences.

We are looking for an experienced and results-driven Manager – Sales & Operations to lead our sales and operational activities and drive business growth. The ideal candidate should have strong experience in international holiday packages, excellent knowledge of Asian destinations, and proven ability to manage and develop a travel sales team.

Key Responsibilities

Sales & Business Development

• Lead the B2C sales activities and achieve monthly and annual sales targets.
• Manage incoming leads, customer consultations, quotations, negotiations, follow-ups, and conversions.
• Develop customized international holiday packages based on customer requirements and budget.
• Monitor the sales pipeline and ensure timely follow-up on every active lead.
• Identify new business opportunities through B2B agents, corporate clients, MICE groups, and direct customers.
• Support the team in closing high-value and complex travel enquiries.

Team Management

• Create,m Lead, supervise, and motivate the sales team to achieve individual and branch targets.
• Monitor individual sales performance, conversion rates, follow-ups, and productivity.
• Conduct regular sales meetings, performance reviews, and training sessions.
• Coach team members on destination knowledge, sales techniques, customer handling, and quotation preparation.
• Ensure proper allocation and ownership of leads among team members.

Operations & Booking Management

• Oversee the complete travel booking process from confirmation to final execution.
• Coordinate with DMCs, hotels, airlines, cruise companies, transport providers, and other travel suppliers.
• Ensure all bookings, payments, confirmations, customer documents, and operational requirements are completed on time.
• Coordinate with the operations team to ensure smooth execution of tours.
• Handle escalations, service issues, amendments, cancellations, and customer complaints efficiently.
• Ensure proper handover of confirmed bookings from sales to operations.

Destination & Product Management

• Maintain strong knowledge of international destinations, especially Asia.
• Develop and update holiday packages, itineraries, hotel options, activities, and destination products.
• Monitor supplier pricing and market trends to maintain competitive and profitable packages.
• Work closely with the management team to introduce new destinations and travel products.

Reporting & Performance Control

• Prepare and submit regular sales and operational performance reports.
• Track sales targets, revenue, margins, pending payments, conversion rates, and booking status.
• Identify operational gaps and implement processes to improve efficiency.
• Ensure company SOPs and sales procedures are followed by the entire team.
• Maintain accurate records of leads, quotations, bookings, payments, and customer information.

Requirements

• Minimum 5 years of experience in the travel and tourism industry.
• Minimum 2–3 years of experience in a supervisory or managerial position.
• Strong knowledge of international holiday packages, particularly Asian destinations.
• Proven experience managing a sales team of 4 or more employees.
• Strong B2C travel sales experience.
• Experience working with DMCs, hotels, airlines, cruises, and other travel suppliers.
• Strong destination knowledge and ability to design customized itineraries.
• Excellent customer-handling, communication, negotiation, and sales-closing skills.
• Ability to work with sales targets and performance-based KPIs.
• Strong problem-solving and decision-making abilities.
• Good knowledge of MS Office, Google Workspace, CRM/lead management systems, and other travel technology.
• Ability to work under pressure and manage multiple enquiries and bookings simultaneously.

What We Offer

• Competitive salary based on experience and performance
• Sales incentives and performance-based growth opportunities
• Opportunity to work with international destinations and DMC partners
• Career growth within a growing international travel company
• Exposure to B2C, MICE, premium and customized travel
• Professional and dynamic working environment

Salary: ₹30,000 – ₹60,000 per month, depending on experience and suitability.

Work Location: Thiruvananthapuram, Kerala
Employment Type: Full-Time | In-Person

Pay: ₹30,000.00 - ₹60,000.00 per month

Work Location: In person