Sales Manager - IT Services

1. Pre-Sales & Solution Design

• Understand customer requirements and prepare appropriate technical solutions.
• Conduct site surveys and assess CCTV, networking and IT infrastructure requirements.
• Design CCTV surveillance solutions including cameras, NVR/DVR, VMS, storage, displays and accessories.
• Prepare network architecture and solutions including switches, routers, racks, Wi-Fi, fiber, structured cabling and related infrastructure.
• Prepare BOQ, BOM, technical specifications, scope of work and solution proposals.
• Select suitable products based on customer requirements, technical specifications and project budget.
• Coordinate with vendors/OEMs for technical specifications, product availability and pricing.
• Conduct technical presentations and solution demonstrations for customers.
• Support the sales team during technical discussions, negotiations and customer meetings.

2. Sales & Business Development

• Generate new business opportunities for CCTV, networking and IT infrastructure projects.
• Identify and develop potential customers across corporate, industrial, government, infrastructure and commercial segments.
• Develop relationships with end customers, consultants, contractors, EPC companies, facility management companies and system integrators.
• Achieve assigned monthly, quarterly and annual sales targets.
• Manage the complete sales cycle from lead generation to order closure.
• Prepare and submit commercial and technical proposals.
• Conduct customer meetings, presentations and negotiations.
• Follow up on quotations, proposals and pending purchase orders.
• Maintain a healthy sales pipeline and regularly update CRM/sales reports.
• Identify cross-selling and up-selling opportunities.

3. Project & Commercial Coordination

• Coordinate with the Project, Procurement, Finance and Operations teams for smooth order execution.
• Ensure that the proposed solution is commercially viable and aligned with project requirements.
• Support project teams during technical clarifications and customer discussions.
• Coordinate for material specifications, delivery schedules and technical compliance.
• Monitor project-related commercial requirements and support timely billing and collections.
• Ensure proper handover of confirmed orders to the execution/project team.

4. Customer & Vendor Management

• Develop and maintain strong relationships with key customers.
• Understand customer pain points and propose suitable technology solutions.
• Coordinate with OEMs/distributors such as CCTV, networking, server and security solution providers.
• Obtain technical support, product information, special pricing and project-based quotations from vendors.
• Keep updated with new technologies and market trends.