Sales Manager, MICE

As Sales Manager, MICE you will be responsible for the following duties:

• Proactively acquire, develop and manage local and international MICE accounts, including corporates, event management companies, professional conference organizers, destination management companies and incentive houses.
• Drive MICE revenue through proactive prospecting, account management, RFP participation and conversion of qualified leads.
• Ensure maximum acceptance and competitiveness in MICE related RFPs in collaboration with Revenue Management and Conference & Events teams.
• Prepare and execute account plans and sales strategies to achieve and exceed assigned targets.
• Negotiate rates, terms and conditions for MICE and group business within approved parameters, maximizing total revenue and profitability.
• Work closely with Conference & Events, Revenue Management, Reservations and Operations to ensure seamless conversion, contracting and delivery of events.
• Ensure selling strategies, pricing integrity and upselling opportunities are consistently applied during negotiations.
• Monitor market trends, competitor activity and demand patterns, identifying opportunities and risks within the MICE segment.
• Provide accurate, timely reporting on account production, pipeline, forecasts and variances versus targets.
• Maintain accurate and up to date account information within all designated sales and CRM systems.
• Conduct site inspections, client presentations and familiarization visits as required.
• Participate in client entertainment, trade shows, sales missions and networking events relevant to the MICE segment.
• Support cross selling initiatives across the Mandarin Oriental portfolio through relevant MOHG programs.
• Collaborate closely with internal stakeholders to ensure service excellence and consistency throughout the client journey.
• Attend and actively contribute to weekly and monthly sales meetings, providing market intelligence and customer feedback.
• Handle client concerns or complaints in a professional manner, ensuring timely resolution and client satisfaction.
• Carry out any additional duties as reasonably requested by management in line with hotel operational needs.

Desired Candidate Profile

As a Sales Manager, MICE, we expect from you:

• Degree or Higher National Diploma in Hospitality, Hotel Management, Business Administration or a related field.
• Minimum 3 years of experience in a sales role within a luxury or five star hotel environment, with proven MICE sales experience.
• Strong understanding of the MICE market, event dynamics and group business in an international context.
• Previous Dubai experience is an advantage.
• Demonstrated ability to negotiate, close business and manage complex client requirements.
• Experience representing a hotel at trade shows, workshops and sales missions.
• Strong commercial acumen with the ability to analyse data and translate insights into actionable strategies.
• Excellent communication, presentation and interpersonal skills.
• Highly organized with strong time management and prioritization skills.
• Ability to work independently, under pressure and in a fast paced environment.
• Proficient in computer applications and hotel sales systems.
• Fluent in English; additional languages are an advantage.