Sales Manager, Player Development

The Sales Manager is responsible for proactively soliciting appropriate gaming opportunities through tele-prospecting and direct sales contact to achieve personal and casino revenue goals. Proactively communicate with patron groups up-to-date information about the casino and its activities. Maintain a personal relationship with these select patron groups and maintain an awareness of what competitors are doing. Responsible in learning to support Solaire’s Service and Relationship Strategy, driving patron/player trips and loyalty by delivering service excellence throughout each patron experience. Provide service to our patrons /players in order to grow share of the players time in gaming.

• Aggressively pursues the assigned patron groups/segments, develop and execute plans to grow the type of patron behavior within that group/segment that will best achieve the success of the Casino, and support the selling philosophy.
• Offer the patrons benefits and unique features. Serves the patron by understanding their needs/preferences and recommending the appropriate incentives to play that best meet their needs/preferences, and exceeds their expectations, while building a relationship and loyalty to Solaire. Maintaining warm, hospitable relations in all patron contact/interactions.
• Assisting in meeting or exceeding budgeted goals in sales through, Trips, Theo, Contact Logs, and Preference.
• Strategizing, planning, and negotiating with patrons to maximize the profitability of the patrons and the whole Solaire.
• Proactively identifies, qualifies, and solicits new patron opportunities through account and on-site / on-floor penetration and saturation. To resolve any guest issue that arises, including the coordination of departmental assistance when necessary. Remains accessible to customers and co-workers by responding to calls or other inquiries promptly.
• Executing established standard policies and procedures, work instructions, rules, processes, directives and guidelines within budgeted guidelines.
• Organized patron files and contact logs thru Player 360 entries.
• Building positive working relationships with other disciplines and associates at the resort and other casino departments
• Implementing sections of the sales plan that direct the solicitation and booking of casino patrons requests.
• Has current working knowledge of the competition.