Sales Mgr

Key Responsibilities

Sales & Revenue Generation

• Proactively identify, solicit, and secure new business opportunities to achieve and exceed revenue goals.
• Manage a defined portfolio of accounts across segments such as Corporate, SMERF, Leisure, Government, or Travel Trade (as assigned).
• Develop and execute strategic sales plans aligned with hotel and Marriott International revenue objectives.
• Conduct regular sales calls, site inspections, client presentations, and networking activities.
• Negotiate rates, contracts, and terms in line with hotel pricing strategies and brand guidelines.

Account Management & Client Relations

• Build and maintain strong, long-term relationships with key decision-makers and stakeholders.
• Understand client needs and provide tailored solutions using Marriott’s full range of products and services.
• Ensure seamless handover of confirmed business to Events, Operations, and Revenue teams.
• Monitor account performance and identify opportunities for upselling and cross-selling.

Market Analysis & Strategy

• Analyze market trends, competitor activity, and customer behavior to identify growth opportunities.
• Participate in forecasting, budgeting, and revenue planning processes.
• Maintain accurate and up-to-date sales activity records using Marriott’s CRM and sales systems (e.g., CI/TY, Salesforce, or equivalent).

Collaboration & Internal Coordination

• Work closely with Revenue Management, Marketing, Events, and Operations teams to optimize overall hotel performance.
• Participate in weekly sales meetings, strategy sessions, and brand-driven initiatives.
• Support hotel-wide promotional campaigns and Marriott Bonvoy loyalty initiatives.

Brand & Service Excellence

• Represent Marriott International in a professional, ethical, and brand-consistent manner at all times.
• Ensure all sales activities comply with Marriott brand standards, policies, and procedures.
• Deliver exceptional customer service and uphold Marriott’s commitment to putting people first.

Key Performance Indicators (KPIs)

• Achievement of individual and hotel revenue targets
• Room nights and total revenue generated
• Account retention and growth
• Conversion rate of leads and RFPs
• Customer satisfaction and loyalty metrics

Qualifications & Experience Education

• Bachelor’s degree in Hospitality Management, Business Administration, Marketing, or a related field preferred.

Experience

• Minimum 2–5 years of sales experience in the hospitality industry, preferably within an international hotel brand.
• Prior experience with corporate, SMERF, or group sales is highly desirable.
• Experience working with CRM systems and sales reporting tools.

Skills & Competencies

• Strong negotiation, presentation, and communication skills
• Proven ability to build and maintain client relationships
• Results-driven with strong commercial acumen
• Excellent organizational and time-management skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in MS Office; experience with Marriott sales systems is an advantage

Personal Attributes

• High level of professionalism and integrity
• Customer-focused mindset aligned with Marriott’s service culture
• Proactive, self-motivated, and resilient
• Adaptable and open to continuous learning