Sales Officer

Off-Role Executive Government & Electronics Business Operations

Location: Noida Head Office

Job Summary

We are looking for Off-Role Executive to support the Government (GeM & CSD) and Electronics Business operations.

The role will focus on order processing, customer coordination, billing support, transaction follow-ups, secondary sales tracking, and day-to-day coordination with channel partners and project customers to ensure smooth business operations.

Key Responsibilities

GeM & CSD Business

• Coordinate and follow up on GeM Partner (onboarding, tender specification), and CSD order coordination ( from enquiry to execution.)
• Track order status, documentation, billing, dispatch, and payment milestones.
• Coordinate with internal teams to ensure timely order processing and delivery.
• Maintain records of tenders, purchase orders, invoices, and customer documentation.

Project Customer Coordination

• Act as the single point of contact for project customers regarding order execution and funnel management.
• Follow up on quotations, purchase orders, deliveries, and payment collections.
• Coordinate with Sales, Logistics, Finance, and Service teams for smooth execution.

Billing & Transaction Management

• Ensure timely billing of customer orders.
• Monitor transaction status and resolve operational issues affecting order execution.

Electronics Channel Coordination

• Collect and maintain secondary sales data from Electronic's distributors and channel partners.
• Maintain regular communication with electronics channel partners across regions.
• Track pending orders, stock availability, outstanding payments, and business opportunities.
• Coordinate promotional activities, product availability, and operational support for partners.

Required Skills

• Strong coordination and follow-up skills.
• Good communication and interpersonal abilities.
• Proficiency in Microsoft Excel, PowerPoint, and ERP/SAP systems.
• Strong analytical and organizational skills.

Qualifications

• Graduate in Business, Commerce, or a related discipline (MBA preferred).
• 13 years of experience in Sales Coordination, Business Operations, Channel Support, or Government Business.
• Experience handling GeM, CSD, Electronics Retail, or Consumer Durable businesses will be an added advantage.

Key Performance Indicators (KPIs)

• Timely processing of GeM and CSD orders.
• Billing completion within defined timelines.
• Accuracy and timeliness of secondary sales reporting.
• Partner response and issue resolution turnaround time.
• Timely follow-up on customer and distributor requirements.