Sales Officer

Job Summary

The Sales Officer is responsible for driving revenue, delivering excellent customer service, and building lasting relationships with clients. The ideal candidate will have a strong understanding of sales techniques, client engagement, and product presentation, with the ability to identify customer needs, recommend suitable products, and convert enquiries into sales while maintaining the brand’s premium image.

Key Responsibilities

* Drive sales by engaging clients, recommending suitable products, following up on enquiries, and identifying opportunities for repeat business.

* Build and maintain positive relationships with new and existing clients to encourage customer loyalty and referrals.

* Understand client preferences, requirements, and occasions to provide relevant product recommendations and styling assistance.

* Respond promptly and professionally to customer enquiries and manage orders received in-store, via phone, WhatsApp, Instagram, and other sales channels.

* Inform clients about new arrivals, collections, special offers, and relevant brand updates to stimulate interest and drive purchases.

* Maintain accurate records of customer information, purchase history, preferences, orders, and follow-up activities.

* Follow up on pending enquiries, quotations, and orders to improve sales conversion and ensure a smooth purchasing experience.

* Collaborate with the production, inventory, alterations, and dispatch teams to ensure timely order fulfilment and customer satisfaction.

* Address customer complaints and concerns professionally, ensuring prompt resolution and a positive client experience.

* Maintain up-to-date knowledge of the brand’s products, fabrics, pricing, sizes, quality, and styling options.

* Monitor individual sales performance, work towards assigned targets, and contribute to the achievement of overall sales objectives.

* Support daily sales operations by maintaining an organised sales environment and ensuring products are presented in line with brand standards.

Requirements

* HND or Bachelor’s degree in Sales, Marketing, Business Administration, Fashion, or a related discipline.

* Must reside within a reasonable commuting distance of Ikeja, Lagos.

* 2–4 years of experience in sales, retail, customer relations, or a related client-facing role. Experience in premium or luxury fashion is an advantage.

* Proven ability to generate sales, convert customer enquiries, and maintain strong client relationships.

* Excellent verbal and written communication, negotiation, and interpersonal skills.

* Strong customer service orientation, attention to detail, and professional presentation.

* Target-driven, proactive, and able to identify opportunities to increase sales and customer retention.

* Proficiency in WhatsApp, Instagram, and other digital platforms used for sales and customer engagement.

* Good organisational skills, with the ability to manage multiple customer enquiries and orders effectively.

* Knowledge of fashion retail, styling, and the Lagos premium retail market will be an added advantage.

Job Type: Full-time

Pay: ₦150,000.00 per month

Work Location: In person