Sales Operations Admin (Salesforce) - AU Client/Cebu

About the role

The Operations Administration Specialist provides administrative and operational support to the Sales, Deal Desk, and Sales Operations functions. This role is responsible for supporting customer acquisition and retention activities, maintaining data integrity across business systems, assisting with commission administration, and contributing to process improvement initiatives. The role offers exposure to sales operations, commission management, reporting, and CRM administration, providing opportunities to develop specialist skills within a growing commercial operations environment.

Key responsibilities

• Assist with the administration of Sales Incentive (STI) and commission plans.
• Perform commission data audits and investigate discrepancies between Salesforce, billing, and commission systems.
• Support monthly and quarterly commission calculations and reporting activities.
• Assist in maintaining commission documentation, rules, and process guides.
• Conduct data quality reviews within Salesforce and other business systems to ensure accuracy and completeness.
• Support account ownership changes, opportunity maintenance, and territory alignment activities.
• Identify process improvement opportunities and support automation initiatives across Sales Operations.
• Partner with Accounts, Customer Service, Deal Desk, and Revenue Operations teams to resolve operational issues.
• Assist with the implementation of new or enhanced sales policies, procedures, and best practices.
• Provide support to the sales team by removing operational obstacles and ensuring they have the resources needed to succeed.

About you

• A firm understanding of operational business and sales administration tasks.
• Experience in a similar role translating customer and internal requirements into process and/or sales administration.
• Solid technical skills in Salesforce, MS Office including MS Excel, MS Word, MS PowerPoint along with a clear understanding of data for reporting purposes.
• Great written communication skills.
• Adaptability and strong problem-solving skills.
• Excellent time management skills.
• Self-motivated and organised with an ability to prioritise.