Sales Operations Analyst

Key Roles & Responsibilities

• CRM & Salesforce Management: Maintain accurate Salesforce records for leads, contacts, accounts, opportunities and sales activities, ensuring data quality and timely updates
• Sales Pipeline Management: Track opportunity stages, deal values, expected closure dates, follow-ups and next actions to maintain clear pipeline visibility.
• Sales Reporting & Dashboards: Prepare daily, weekly and monthly reports covering leads, outreach, meetings, demos, proposals, pipeline movement, revenue and closures.
• Lead & MQL Management: Coordinate lead qualification and assignment, monitor lead status and conversions, and ensure timely follow-ups.
• Sales Activity Tracking: Monitor calls, emails, LinkedIn outreach, meetings and customer interactions, ensuring CRM updates and follow-up actions are completed on time.
• Meeting & Sales Coordination: Schedule internal and customer meetings, prepare agendas, circulate Minutes of Meetings (MoM), and track action items and next steps.
• Proposal, POC & Commercial Coordination: Track proposals, quotations, demos, POCs, pricing approvals and customer feedback in coordination with Sales, Pre-Sales and Product teams.
• Revenue & Forecast Tracking: Monitor pipeline value, expected revenue, closures, pending billing and forecast changes to support management decisions.
• Contract & Renewal Management: Track NDAs, MSAs, SOWs, POs, renewals and expiry dates, ensuring timely followups and approvals.
• Cross-functional Coordination: Work with Sales, BDR, Pre-Sales, Product, Finance, Legal, Customer Success and Leadership to ensure smooth sales operations.
• Process Improvement: Standardize CRM workflows, reporting formats and sales trackers to improve data accuracy, efficiency and pipeline visibility.

Skills:

• Salesforce / CRM
• Sales Pipeline Management
• Microsoft Excel & Reporting
• Dashboard Preparation
• Lead & MQL Management
• Data Analysis
• Sales Forecasting
• Proposal & POC Coordination
• Meeting Management & MoM
• Contract & Renewal Tracking
• Stakeholder Coordination
• Communication & Follow-up
• Process Improvement

Key Performance Indicators (KPIs)

• CRM data accuracy and timely updates
• Pipeline visibility and forecast accuracy
• Lead-to-opportunity conversion
• Timely reporting and follow-ups
• Proposal, POC and renewal tracking
• Revenue visibility and action-item closure

Required Skills

Process Optimization Data Analysis Time Management Communication skills Analytical Thinking Sales Forecasting CRM Collaboration Problem Solving

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.