Sales Operations Analyst

Position Purpose：

The Sales Operations Analyst will be responsible for supporting the daily execution of passenger vehicle sales operations in Chile, ensuring accurate order processing, effective coordination with logistics partners and distributors, proper management of commercial incentives, and reliable operational reporting.

Key Responsibilities

1. Sales Order Management

• Register, process, and monitor vehicle sales orders in the company's internal systems.

• Track order status and ensure timely updates throughout the sales and delivery process.

• Maintain accurate and updated sales information across relevant platforms.

• Identify and escalate order discrepancies, delays, and operational issues.

• Coordinate with internal teams to ensure efficient order processing.

2. Logistics & Distributor Coordination

• Coordinate with local logistics teams, warehouses, and distributors to support vehicle delivery operations.

• Monitor vehicle availability, order fulfillment, and delivery status.

• Follow up on pending orders and resolve operational issues with relevant stakeholders.

• Maintain effective communication with logistics providers and dealer networks.

• Support the alignment between sales orders, inventory availability, and delivery schedules.

3. Commercial Incentives & Expense Management

• Calculate and validate commercial bonuses, dealer incentives, KPI-related payments, and other expenses according to established business policies.

• Review and process special commercial approvals and OEM-related incentives when applicable.

• Verify supporting documentation and ensure accuracy of calculations.

• Coordinate with Sales and Finance teams regarding incentive validation and payment processes.

• Maintain accurate records of commercial incentives, approvals, and related expenses.

4. Data Management & Operational Reporting

• Collect, consolidate, and maintain operational data from different internal systems.

• Prepare periodic sales operations reports and performance summaries.

• Monitor operational indicators related to orders, deliveries, incentives, and commercial activities.

• Identify data inconsistencies and support corrective actions.

• Provide accurate and timely information to the Operations Manager and relevant stakeholders.

5. Cross-functional Coordination & Process Improvement

• Collaborate with Sales, Logistics, Finance, and other departments to ensure efficient operational processes.

• Support the implementation and continuous improvement of internal procedures.

• Identify opportunities to improve reporting accuracy, process efficiency, and operational controls.

• Assist with operational documentation, internal reviews, and business-related administrative requirements.

• Support additional operational activities assigned by the Operations Manager.

Qualifications & Requirements：

Education

• Bachelor's degree or professional qualification in Business Administration, Commercial Engineering, Industrial Engineering, Logistics, International Business, or a related field.

Professional Experience

• Minimum 1 year of experience in Sales Operations, Commercial Administration, Logistics Coordination, Business Analysis, or related functions.

• Previous experience in the automotive industry is highly desirable.

• Experience working with distributors, dealer networks, or multinational companies is an advantage.

Technical Skills

• Intermediate to advanced Microsoft Excel skills, including pivot tables, formulas, and data analysis.

• Experience using ERP, CRM, or sales management systems is desirable.

• Ability to organize, validate, and analyze commercial and operational information.

• Knowledge of sales order management, inventory coordination, and commercial reporting.

• Experience with Power BI or other reporting tools is an advantage.

Language Requirements

• Spanish: Fluent.

• English: Upper-intermediate or advanced, with the ability to communicate effectively in a professional environment.

Other Requirements

• Valid driver's license.

• Availability for occasional visits to warehouses, distributors, or other operational locations when required.