Sales Operations and Analytics Manager

Key Responsibilities

Sales Performance Management & Analytics

• Manage sales performance tracking and reporting, including revenue, pipeline, forecast, quota attainment, conversion rates, and sales productivity metrics.
• Support Sales Leadership with sales forecasting, target setting, pipeline reviews, and business planning activities.
• Prepare management and board reports, dashboards, business reviews, and presentations with meaningful performance insights and recommendations.
• Analyze sales trends, risks, opportunities, and market performance to support strategic decision-making and business growth.

Sales Operations & CRM Management

• Manage and continuously improve sales operational processes to enhance productivity, governance, and customer experience.
• Serve as the business owner and administrator for CRM and sales-related systems, ensuring data integrity, process compliance, and user adoption.
• Develop and maintain sales reports, KPI dashboards, sales funnel visibility, and executive scorecards.
• Ensure accuracy and consistency of commercial data across sales systems and reporting platforms.

Process Improvement & Automation

• Partner with Business IT and cross-functional stakeholders to improve and automate sales processes and customer-facing workflows.
• Gather business requirements, provide operational inputs, validate proposed solutions, and coordinate User Acceptance Testing (UAT).
• Support system enhancements, CRM optimisation, user training, and adoption initiatives to improve operational efficiency and customer experience.

Sales Commission & Commercial Governance

• Partner with HR, Finance, and Sales Leadership to validate sales achievements and performance data for incentive and commission calculations
• Ensure accurate tracking of bookings, revenue attribution, sales targets, and achievement records.
• Support governance, audit, and compliance requirements relating to sales operations and incentive administration.

Order & Revenue Operations

• Monitor the sales order lifecycle from order creation through service delivery and billing readiness.
• Collaborate with Product, Engineering, Operations, Customer Success, and Finance teams to support timely fulfilment, invoicing, and revenue realization.
• Track delivery milestones and resolve operational issues impacting customer commitments or revenue recognition.

Requirements

• Bachelor's Degree in Business, Telecommunications, Information Systems, Analytics, or related disciplines.
• Minimum 5-8 years of experience in Sales Operations, Commercial Operations, Revenue Operations, Business Analytics, or Sales Enablement.
• Experience supporting B2B Telecommunications, ICT, Technology, Cloud, Managed Services, or Enterprise Sales organizations.
• Proven experience in sales performance reporting, forecasting, CRM administration, business analytics, and process improvement.
• Experience working with cross-functional stakeholders to support system enhancements, automation, or digital transformation initiatives.
• Strong analytical skills with the ability to translate data into actionable business insights.
• Proficient in CRM platform
• Advanced Excel and Power BI/Tableau skills.
• Strong stakeholder management, communication, and presentation skills.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Self-driven with a continuous improvement and problem-solving mindset.