Sales Operations & Client Coordination Executive

1. Client Relationship & Communication

• Serve as a primary contact for existing customers on orders, dispatches, payments and routine queries.

• Maintain timely, professional communication and proactively follow up on repeat orders.

• Resolve or escalate customer concerns, delivery delays and coordination issues.

2. Order Management & Execution

• Track customer purchase orders from receipt through production and dispatch.

• Coordinate with production on schedules, order status and committed delivery dates.

• Maintain updated order registers, pending-order lists and dispatch schedules.

• Follow up across teams to prevent delays and ensure order fulfilment.

3. Payment & Outstanding Coordination

• Work with accounts to monitor client outstanding balances and due dates.

• Follow up professionally with customers on pending and overdue payments.

• Maintain customer-wise payment tracking and ageing reports.

• Escalate significant collection delays or risks to management.

4. Excel, MIS & AI-Assisted Systems

• Maintain accurate daily and weekly MIS for sales, orders, dispatches and collections.

• Operate and update the company’s customised Excel-based, AI-assisted tracking system.

• Check data quality and produce actionable management reports.

• Identify reporting gaps and suggest process improvements.

5. Cross-Functional Coordination

• Coordinate among sales, production, dispatch and accounts teams.

• Maintain action trackers and follow up until pending tasks are closed.

• Support management with visibility into day-to-day operations.

Required Qualifications & Skills

• Graduate in Commerce, Business Administration or a related field.

• At least 4 years of relevant experience in sales coordination, operations, order management or MIS.

• Strong Microsoft Excel skills: Pivot Tables, lookups, formulas and reporting.

• Confident spoken and written Hindi and English; ability to interact independently with B2B clients.

• Experience with payment follow-ups and order tracking; ERP exposure (Tally, Busy or SAP) is an advantage.

• Comfort learning customised Excel and AI-assisted operational tools.

Pay: ₹50,000.00 - ₹70,000.00 per month

Work Location: In person