Sales Operations and Customer Experience Manager

We are looking for an experienced professional to manage the complete customer journeyfrom marketing and lead generation to site visits, sales conversion, collections, documentation and property registration.

Key Responsibilities:

* Coordinate marketing campaigns and monitor lead quality

* Manage lead allocation, pre-sales follow-ups and CRM updates

* Schedule and track customer site visits

* Coordinate sales conversions, bookings and payment collections

* Handle customer communication from enquiry until registration

* Coordinate agreements, legal documentation and registrations

* Prepare lead, site-visit, booking, collection and conversion reports

* Ensure a smooth and professional customer experience

Candidates with experience in real estate sales operations, pre-sales, CRM or customer relationship management will be prefered