Sales Operations & Customer Support Executive

About the role

We are seeking a talented Sales Operations & Customer Support Executive to join our dynamic team at Ingenique (Malaysia) Sdn Bhd, based in Subang Jaya, Selangor. This is a full-time role that will play a crucial part in supporting our sales and customer service initiatives - an operation role with emphasis on process planning and execution.

What you'll be doing

Reporting to the Assistant Manager, Sales Operations and Customer Support, the main responsibilities include:

Sales & Marketing Support

• Support marketing activities, including coordination of seminars, webinars and conferences
• Support sales in appointment fixing, support and lead generation

Process Compliance

• Ensure sales order process complies with established procedures from order to invoice.
• Process customers’ orders and ensure that the orders are correctly delivered.
• Analyse sales process to identify areas for improvement.
• Maintain and update sales operation processes and user training materials.
• Conduct user training for product features and updates.
• Work with cross functional teams (marketing, product, sales) to identify bottlenecks and inefficiencies and align processes to achieve shared goals.
• Generate reports on Sales Operations metrics and KPIs.
• Assist with onboarding and training of sales staff.

Customer Experience

• Create and maintain knowledge base to support customers in product usage and regulatory compliance.
• Conduct customer satisfaction surveys and analyse data to identify gaps in customer experience.
• Provide customer support on product usage and regulatory compliance.

What we're looking for

Qualifications

• At least a Diploma in business administration, marketing, or a related field
• 1 to 3 years of experience in a sales operations or related role
• Strong analytical and problem-solving skills, with the ability to handle issues with professionalism and empathy
• Excellent presentation, communication and interpersonal skills (both physical and virtual), with the ability to liaise effectively with clients and internal stakeholders
• Proficient in using Microsoft Office suite, particularly Excel, and experience with CRM software and data analysis tools
• Highly organised and detail-oriented, with the ability to multitask and prioritise effectively
• Ability to work independently and as part of a team, with a positive attitude and the willingness to learn and adapt

Desired Skills

• Proficient in spoken Cantonese and able to read and understand Chinese is preferred, to support Hong Kong Office
• Experience with sales methodologies (e.g. pipeline management)
• Knowledge of marketing automation and/or AI tools
• Customer service
• Cold calling
• AI literacy

What we offer

At Ingenique (Malaysia) Sdn Bhd, we pride ourselves on creating a supportive and inclusive work environment. We offer a competitive salary, opportunities for professional development, and a range of benefits, including:

1. Comprehensive medical coverage
2. Generous annual leave and sick leave entitlements
3. Opportunities for career advancement and skills training
4. Team-building activities and social events
5. Flexible work arrangements to support work-life balance

About us

INGENIQUE SOLUTIONS PTE. LTD. is a multi-national Anti-money Laundering/Countering Terrorism Financing (AML/CTF) software company. We are a leading provider of innovative technology solutions, helping organizations across diverse industries to streamline their operations and drive business growth. With a strong focus on customer success, we are dedicated to delivering exceptional products and services that exceed our clients' expectations. Join our dynamic team and be a part of our exciting journey!

Apply now for this opportunity to contribute to our success and grow your career with INGENIQUE (MALAYSIA) SDN. BHD.!