The Sales Operations & Logistics Manager is a pivotal role by bridging commercial goals and supply chain/fulfillment execution, ensuring that sales orders translate smoothly into on-time deliveries and efficient inventory flow by accurately forecasting, processing, fulfilling, and delivering customer orders.

The Sales Operations & Logistics Manager is a people leader in our organization with the Warehouse & Facilities Specialist reporting directly to them. This professional works onsite at the Lionsbot USA office & warehouse in Runnemede, NJ each workday and has minimal travel requirements (up to 20%).

Qualified candidates local to Runnemede, NJ will be considered first.

ESSENTIAL RESPONSIBILITIES (not exhaustive)

Sales-to-Operations Alignment

• Manage customer purchase orders, coordinate production or stock schedules, and align sales forecasts with supply capabilities.
• Serve as the primary liaison between sales channels and supply chain functions (demand planning, inventory, and warehousing).
• Translate sales forecasts, promotional calendars, and historical buy-trends into actionable inventory and procurement plans.
• Maintain optimal spare parts inventory to support customers and distributors effectively.
• Support the sales team by tracking robot deliveries, installations, and movements across the USA to ensure seamless customer experience.
• Maintain up-to-date records of robot locations, deployments, and ownership status.
• Ensure correct documentation and reconciliation of robot shipments, transfers, and invoicing.

Logistics & Warehouse Management

• Oversee inbound and outbound shipments, partner with carriers and freight networks, and track delivery milestones.
• Monitor stock levels across sites, optimize storage costs, and ensure smooth order fulfillment.
• Oversee daily warehouse operations, ensuring efficient receipt, storage, and dispatch of robots, spare parts, and consumables.
• Implement/maintain best practices for inventory control, reducing waste and ensuring optimal stock levels.
• Develop/Maintain processes to streamline spare parts ordering, tracking, and fulfilment.
• Maintain inventory management system (ERP) to improve accuracy and reduce discrepancies.
• Manage inbound and outbound logistics, coordinating with freight forwarders and shipping partners to ensure timely deliveries.
• Optimize transportation and distribution processes to minimize costs and improve delivery performance.
• Resolve logistical issues and proactively identify areas for efficiency improvement.
• Oversee office and warehouse equipment maintenance, facility upkeep, and compliance with health and safety regulations.

Cross-Functional Collaboration

• Act as the central link between the internal sales team, demand planners, manufacturing/warehousing, and finance to resolve bottlenecks and escalations
• Work closely with the headquarters global supply chain team to align inventory planning and demand forecasting.
• Partner with the US service team to ensure the availability of critical parts for repairs and maintenance.
• Collaborate with the finance team to ensure accurate and timely issuing of invoices for shipped robots and spare parts.
• Collaborate with internal teams to enhance overall operational workflow and customer experience.

Metrics & Process Optimization

• Track KPIs (such as on-time delivery rates and shipping costs) using ERP or logistics software to improve operational efficiency
• Build and maintain data dashboards to track order accuracy, inventory risks, back-in-stock timelines, and supply chain bottlenecks
• Track planned versus actual trade spend, investigate retail chargebacks/deductions, and partner with finance on reconciliations.
• Identify and implement operational improvements to increase efficiency and reduce costs.
• Develop standard operating procedures (SOPs) for warehouse, logistics, fleet, and spare parts management.
• Utilize data and analytics to drive process improvements and enhance decision-making.

MINIMUM REQUIREMENTS

• Bachelor’s degree in business administration, Supply Chain Management, Logistics, or a related field
• Minimum of 5 years of professional experience in similar role (ex: supply chain, sales operations, or logistics management)
• Minimum of 2 years professional experience as a direct manager of warehouse, logistics, and/or sales professionals
• Professional experience working in ERP and/or WMS/OMS systems
• Knowledge of import/export regulations, customs clearance, and freight forwarding.
• Demonstrated advanced skills with Microsoft Office, spreadsheet analysis and data visualization tools (ex. Excel, Tableau, PowerBI, etc.)
• Able to work in the US Office location (100%)
• Ability to lift 60 pounds regularly
• Holds a valid Driver’s License
• Travel up to 20% as business needs require
• Currently authorized to work in the United States for any employer
• Successfully fulfill pre-employment onboarding requirements including background checks for criminal/civil and motor vehicle records

PREFERRED QUALIFICATIONS

• Professional experience negotiating with vendors
• Valid forklift certification in the USA (OSHA compliant)
• Experience with robotics, autonomous cleaning equipment, commercial cleaning equipment, facility services, automation, or technology-based products.
• Strong analytical and forecasting skills
• Detail-oriented with strong organizational skills and dedication to finding practical solutions
• Positive attitude, adaptability, and willingness to support a growing organization
• Strong verbal and written communication skills
• Experience creating strong business relationships
• Eager to learn with a customer-centric approach
• Ability to work successfully independently as well as part of a fast-moving team
• Experience in startup or growth-stage environments

LionsBot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. LionsBot believes in the power our differences achieve. Connecting diverse team members strengthens our mission and pushes innovation to the next level. Together we are wiser, resilient, inspired, and industry leading.