Sales Operations Assistant

Sales Operations Assistant

Job Summary

The Sales Operations Assistant supports the daily operations and sales activities of the company’s physical kiosk/store. The role is responsible for assisting customers, maintaining store readiness, managing inventory, and supporting logistics and company events.

The position requires someone who is dependable, flexible, detail-oriented, and comfortable interacting with customers.

Primary Responsibilities

1. Retail Sales & Customer Assistance

• Assist customers in selecting products based on their needs and budget.

• Sell and explain products including:

  • Gaming consoles and accessories
  • Earphones and headphones
  • Speakers
  • Blind box toys and collectibles

• Maintain good product knowledge including features, differences, pricing, promotions, and basic troubleshooting.

• Provide professional and friendly customer service.

• Handle basic customer questions and escalate technical or complex concerns when necessary.

• Help achieve store sales targets through proper customer engagement and product recommendations.

2. Store Opening & Closing

• Open and prepare the kiosk/store before operating hours.
• Ensure products, displays, POS equipment, and selling materials are ready.
• Maintain cleanliness and proper product presentation.
• Complete closing procedures including product checking, inventory verification, and securing the store.

3. Inventory Management

• Receive, count, organize, and monitor stocks.
• Conduct regular physical stock counts.
• Ensure displayed products and inventory records are accurate.
• Report missing, damaged, or low-stock items.
• Assist with stock transfers and store replenishment.

4. Logistics & Event Support

• Assist with transporting stocks, equipment, and materials when required.
• Prepare products and supplies for bazaars, mall events, pop-ups, and company activities.
• Assist with event setup and teardown.
• Support sales and inventory monitoring during events.
• Perform other operational tasks as assigned.

Requirements

• Able to work Friday, Saturday, and Sunday.
• Willing to work a flexible schedule, including holidays or events when required.
• Previous experience or basic knowledge in retail sales or customer service is preferred.
• Interested in or willing to learn about gaming consoles, audio products, and collectibles.
• Willing to learn and adapt to new products, systems, and responsibilities.
• Strong attention to detail, especially when handling inventory, products, and payments.
• Good communication and interpersonal skills.
• Has good work ethics, reliability, and professionalism.
• Able to work independently and as part of a team.
• Physically able to assist with stocks, store setup, and event materials when necessary.

Preferred Skills

• Sales and customer engagement
• Product knowledge and recommendation
• Inventory management
• Basic cash/POS handling
• Organization and accuracy
• Communication
• Flexibility and adaptability
• Teamwork
• Basic technical knowledge of gaming or electronic products

Key Performance Expectations

• Provides professional and helpful customer service.
• Maintains accurate inventory and proper stock handling.
• Completes store opening and closing procedures correctly.
• Maintains strong product knowledge.
• Supports store and event operations reliably.
• Consistently follows company procedures and schedules.