Sales Operations Assistant

About the role

This role supports the sales operation. You will not visit customers to sell, and you will not carry a sales target.

Key responsibilities

• Enter orders and check the customer, product, quantity, price, and delivery date. Tell the sales team if something is wrong.
• Check the model and quantity, pick, pack, and set the goods aside for shipment. Move cartons yourself. If the goods do not match the order, stop before shipping.
• Arrange shipment and logistics, and follow delivery. Before the goods leave, check the goods, address, and papers.
• Prepare the commercial invoice, packing list, and waybill, send them to the forwarder or customs broker, and follow clearance and release.
• Check the model, quantity, and carton condition on receiving. Note any problem and tell the team. Keep a receiving record.
• For each order, put together the customer order, sales order, shipping papers, waybill, customs papers, and receiving record, then pass them to Finance.
• From the unpaid list, remind customers or distributors before the due date. Keep following overdue invoices and update the status.
• Day-to-day admin, office supplies, and supplier contact. When asked, file ESG and ISO materials.
• Collect information and reports from customers and enter them into the CRM, and do data entry for the sales team, including supplier quotations.
• Keep the current working process in place, and update documents that are missing or out of date.

About you

• Able to handle orders, preparing goods, shipping, customs papers, payment follow-up, CRM data entry, and day-to-day office work
• Able to move and handle goods yourself
• Comfortable with spreadsheets and a CRM, and careful when checking documents
• Written Chinese and English good enough for orders, shipping papers, and customs documents
• Experience with orders, shipping, customs, warehouse work, chasing payment, or CRM is a plus