Sales Operations Associate

We are looking for a detail-oriented Sales Operations Executive / Order Management Specialist to manage the back-office sales process from quotation to encashment, ensuring smooth order execution, timely invoicing, and accurate customer master data management.

The ideal candidate will be responsible for creating quotations**,** processing and unblocking orders, monitoring delivery timelines, coordinating invoicing, and maintaining order accuracy in SAP, while collaborating with sales, logistics, and customer service teams to ensure operational efficiency.

Key Responsibilities:

Customer Master Data Management

• Review and update customer master data in SAP to ensure accuracy and completeness.
• Correct missing or incorrect customer details including addresses, contact information, and account data.
• Coordinate with sales and customer service teams to collect and validate missing information.
• Monitor recurring data issues and support process improvement initiatives for better automation and data quality.

Order Book Management

• Monitor the order book to identify and resolve blocked orders.
• Coordinate with internal teams such as credit and logistics to unblock orders.
• Ensure delivery deadlines are met and escalate delays proactively.
• Maintain updated order book status and communicate order trends/status to sales teams.
• Close completed or delivered orders in the system for order book hygiene.

Invoicing & Credit Management

• Ensure timely and accurate invoicing of customer orders.
• Process direct orders and generate invoices upon receiving supplier delivery notes.
• Raise credit requests for blocked orders due to credit issues.
• Generate proforma invoices and process return notes for claims/disputes.

Quote Creation & Order Entry

• Create and validate customer quotations in SAP.
• Ensure pricing accuracy as per pricing guidelines and workflow compliance.
• Manually enter customer orders where required with complete details.
• Coordinate with sales teams for clarification on incomplete order requests.
• Generate and share order confirmations with customers.
• Support troubleshooting of failed automated quote processes.

Required Skills:

• Strong understanding of Order Management and Sales Operations workflows
• Experience in SAP / ERP systems
• Good working knowledge of MS Excel
• Knowledge of Invoicing and Credit Management
• Strong attention to detail and accuracy
• Good communication skills in English
• Ability to work under pressure and manage multiple priorities
• Customer-focused mindset with strong stakeholder management skills
• Exposure to GenAI tools for improving operational efficiency is preferred

Preferred Candidates

• Experience in B2B order management / sales support / customer service operations
• Strong coordination skills with cross-functional teams
• Ability to adapt in a fast-paced environment
• Additional European language skills would be an advantage