Sales Operations

Job Summary

Shankesh Jewellers Limited is looking for a Sales Operations & CRM Executive to support B2B sales operations through effective CRM management, sales coordination, order tracking, catalogue management, MIS reporting and cross-functional coordination.

Experience

25 years of experience in Sales Operations, Sales Coordination, Inside Sales or Sales Administration. Jewellery and B2B/wholesale industry experience will be preferred.

Qualification

B.Com. / equivalent bachelor’s degree

Skills

• Strong MS Excel and MIS reporting skills
• CRM and database management
• Strong coordination and follow-up abilities
• Good communication and interpersonal skills
• Attention to detail and data accuracy
• Ability to manage multiple tasks and deadlines
• Experience with JewelFlow Software will be preferred

Key Responsibilities

• Maintain CRM records, customer databases, sales pipelines and daily sales activities.
• Support the B2B sales team with enquiry tracking, customer follow-ups and sales coordination.
• Manage and update the digital B2B jewellery catalogue, including products, pricing and images.
• Coordinate orders from confirmation to dispatch with production, design, accounts and logistics teams.
• Prepare regular sales MIS reports covering sales, pipeline, pending orders and customer requirements.
• Ensure smooth communication, documentation and timely resolution of sales and order-related issues.