Sales Operations Coordinator

About the role

Sales Operation Coordinator role involving leading and supervising sales administration operations, coordinating across multiple departments, and ensuring smooth daily sales operations.

Key responsibilities

• Lead and supervise the Sales Admin Executive and ensure daily sales operations run smoothly
• Coordinate with the sales team, production, delivery, finance, and operations departments to ensure timely fulfilment of customer orders
• Monitor and ensure proper processing of Sales Orders, Job Sheets, Order Confirmations, Invoices, and other sales-related documents
• Monitor customer orders, production status, deliveries, and payments to ensure timely completion
• Review sales administration work to ensure accuracy and compliance with company procedures
• Coordinate and follow up on customer complaints, production issues, and delivery matters until resolution
• Ensure effective communication between the sales team, customers, vendors, and internal departments
• Monitor the performance and workload of the Sales Admin Executive and provide guidance when required
• Identify operational issues and work with relevant departments to improve sales processes and efficiency
• Ensure sales records, customer information, and ERP data are updated accurately

About you

• Minimum Diploma or Degree in Business Administration, Sales, Marketing, or related field
• At least 2–3 years of experience in sales operations, sales administration, or a related field
• Experience in supervising or coordinating a sales administration team is an added advantage
• Able to communicate and write in English; Mandarin will be an added advantage
• Strong understanding of mathematics and numerical calculations
• Good computer skills, especially Microsoft Excel and ERP systems
• Strong organizational, coordination, and problem-solving skills
• Good communication and interpersonal skills
• Able to manage multiple tasks and work in a fast-paced environment
• Strong attention to detail and accuracy