Sales Operations Coordinator

Sales Operations Coordinator you will serve as a crucial bridge between our Sales, Finance, Customer Support, and Client teams. Your primary focus will be managing the end-to-end invoicing lifecycle, driving overdue collection follow-ups, managing client agreements, and providing administrative operational support to Sales Team

Key Responsibilities:

1. Invoicing, Billing & Cash Collection

• Invoice Verification & Accuracy: Audit and verify sales orders and invoice details prior to issuance to ensure complete accuracy in pricing, terms, and tax details.
• Overdue AR & Collection Follow-up: Track accounts receivable, monitor payment schedules, and proactively follow up with clients on overdue invoices to minimize outstanding debts.
• Service Suspension Management: Coordinate between Finance and Customer Support to process, confirm, and execute service suspensions or reactivations based on credit/payment status.
• Cross-Departmental Coordination: Act as the central point of contact between Sales, Finance, and Clients to resolve billing disputes, missing documentation, or payment discrepancies smoothly.

2. Contract & Systems Administration

• Contract Lifecycle Tracking: Track the contract lifecycle, coordinating with Legal and clients to ensure timely sign-offs. Maintain impeccable data hygiene in Salesforce, ensuring deal statuses and CRM records are strictly up-to-date.

3. Sales Administrative & General Support

• Sales Report Generation: Assist in generating weekly/monthly reports on sales performance, outstanding collections, and contract renewal pipelines.
• CRM & Data Maintenance: Ensure customer records, deal statuses, and contract terms are accurately updated in Salesforce
• Ad-hoc Tasks: Handle special assignments and operational duties as assigned by the Sales Director**.**

Qualifications:

• Bachelor’s degree in Business Administration, or a related field.

• Experience: 1–3 years of experience in Sales Administration, AR, or Sales Operations.

• Proficiency in billing software and CRM platforms (Salesforce strongly preferred)..

• Exceptional communication, negotiation, and interpersonal skills (comfortable making billing inquiries with clients while maintaining positive relationships).

• Excellent organizational skills with high attention to detail and a strong sense of ownership.

• Ability to multitask, prioritize under pressure, and work cross-functionally across teams.

• Fluent in Thai and proficient in English (written and spoken).