Sales Operations Coordinator

Join a High-Performing Team at a Leading Precious Metals Firm

Lear Capital is seeking a highly organized, detail-oriented Sales Operations Coordinator to support the daily operations of our sales organization.

Please note: This is a fully on-site position in Los Angeles. Candidates should live within approximately a 30-minute commute of the office.

Reporting directly to the Senior Director of Sales, the Sales Operations Coordinator provides hands-on operational and administrative support to a team of more than 35 sales representatives. The role supports sales reporting, transaction coordination, database maintenance, recruiting coordination, and other day-to-day operational needs of the sales organization.

The ideal candidate is highly organized, comfortable working with data and reports, attentive to detail, and enjoys being a dependable operational resource in a fast-paced sales environment.

Since 1997, Lear Capital has completed more than $3 billion in precious metals transactions for over 100,000 customers and maintains an A+ rating with the Better Business Bureau.

What You'll Do

Sales Operations & Reporting

• Support the daily operational needs of a 35+ person sales team.

• Prepare, maintain, and distribute recurring sales performance, activity, and operational reports.

• Update and manage reporting spreadsheets using data from internal systems and databases.

• Track sales activity, pipeline information, performance metrics, incentives, and other operational data.

• Review reporting data for accuracy and investigate discrepancies before reports are finalized.

• Perform accurate data entry and maintain sales and operational records.

• Assist the Senior Director of Sales with reporting, correspondence, scheduling, and administrative coordination.

• Help identify opportunities to improve reporting processes, organization, and operational efficiency.

Metals Trade Support

• Communicate with metals providers to confirm purchases and buyback transactions.

• Assist with trade-related administrative processes and documentation.

• Maintain accurate transaction information and related records.

• Develop a working knowledge of precious metals products, pricing, and operational procedures.

Communication & Process Documentation

• Assist with communicating process updates, policy changes, and operational announcements to the sales organization.

• Create and maintain process documentation, SOPs, and sales reference materials.

• Utilize available tools and technology to organize and maintain operational knowledge resources.

• Ensure documentation remains accurate, current, and easily accessible to team members.

Administrative & Customer Support

• Monitor shared customer-care communications and respond or route inquiries to the appropriate department.

• Track follow-up items and escalate issues when necessary.

• Follow up on administrative requests and status updates.

• Provide general administrative support to the Senior Director of Sales and sales organization as needed.

• Maintain a professional, responsive, and service-oriented approach when interacting with customers and internal teams.

Recruiting & Employee Coordination

• Assist with initial applicant screening and interview coordination.

• Coordinate candidate assessments, interview scheduling, and related documentation.

• Support new-hire onboarding and employee offboarding activities.

• Maintain related departmental records and employee information as needed.

Qualifications

Required

• 3+ years of experience in sales operations, financial services operations, transaction support, sales administration, or a similar operational support role.

• Strong Microsoft Excel skills, including experience with formulas, sorting/filtering, data validation, lookups, and maintaining recurring operational reports.

• Excellent organizational and time-management skills.

• High attention to detail and commitment to accuracy.

• Strong verbal and written communication skills.

• Ability to manage multiple priorities and recurring deadlines in a fast-paced environment.

• Strong follow-through and ability to work independently within established processes.

• Professional demeanor and strong customer-service orientation.

• Ability to work effectively with multiple stakeholders and departments.

Preferred Experience

• Experience supporting a sales organization or senior sales leader.

• Experience creating and maintaining operational or performance reports.

• Experience creating SOPs, process documentation, or training materials.

• Exposure to precious metals, commodities, financial services, mortgage, escrow, banking, brokerage, or other transaction-based environments.

• Familiarity with AI-assisted productivity tools such as ChatGPT.

• Strong analytical and problem-solving skills.

Compensation

• Base Salary: $65,000–$72,000 annually, depending on experience

• Performance-based bonus opportunity

Schedule

• Full-time

• Monday–Friday

• On-site in Los Angeles, CA

• No remote work

• First 90 days are probationary

Benefits

• Health benefits

• Paid holidays

• Two weeks accrued vacation

• Employee referral program