Sales Operations Coordinator

About the Role

Are you someone who loves figuring out how things work and then explaining them clearly to others? We're an IT solutions and System Integration company looking for a sharp, curious Assistant to our Sales Operation Director to keep our sales engine running smoothly.

You'll be the Director's right hand in the day-to-day flow of sales operations, from quotations and vendor communication to purchase order tracking. This role is also a great stepping stone for anyone who wants to build a long-term career in sales operations and understand how an IT business really runs behind the scenes.

What Makes This Role Special

You won't be handed a thick manual on day one. Instead, you'll explore each workflow yourself, work out how it's done, and then walk the Director through your understanding. This "learn it, then teach it" approach helps us document our processes, spot ways to improve them, and gives you real visibility and ownership from the start.

Scope of Work

• Prepare and manage sales documents
• Liaise with vendors on pricing and product details
• Monitor quotations, purchase orders, and related records
• Provide day-to-day operational support to the Sales Operation Director and the sales team

Key Responsibilities

1. Quotation & Document Preparation

• Draft quotations, proposal materials, and supporting documents (e.g., TOR, scope of work, datasheets, vendor quotes)
• Double-check items, models, quantities, prices, and commercial terms before anything goes out
• Keep files well organized so the team can find what they need quickly

2. Vendor Communication

• Reach out to vendors for pricing, product information, and commercial conditions
• Follow up proactively so responses arrive on time and complete
• Handle requests for special pricing, deal registration, lead times, and certification documents

3. Sales Operations Support

• Help the sales team assemble documents for customer proposals
• Keep track of purchase orders, delivery timelines, and internal paperwork
• Work with procurement, finance, and warehouse/logistics to keep deals moving
• Keep customer and sales data up to date in our internal systems

4. Quality & Accuracy

• Review documents for accuracy before they reach customers or other departments
• Prevent errors in pricing, product details, and contract terms
• Watch quotation validity dates and give the sales team a timely heads-up

5. Learn, Understand & Share Knowledge

• Study each task independently and build a clear understanding of how and why it's done
• Explain your findings to the Sales Operation Director in a simple, structured way (what the process is, how it works, where it could be better)
• Help turn what you learn into easy-to-follow work guides for the team

Qualifications

• Bachelor's degree in Business Administration, Management, or a related field
• 5+ years of experience in Sales Support or Sales Coordination or Procurement
• IT industry experience is a plus
• Good command of Microsoft Excel, Word, and PowerPoint

Skills & Qualities We Value

• Eye for detail and a love of getting things right
• Self-driven learner who enjoys figuring things out independently
• Ability to explain processes clearly and confidently to senior leaders
• Strong follow-up and coordination skills
• Calm and organized when deadlines are tight
• Friendly, collaborative style when working with many different people

What You'll Gain

• Direct exposure to senior leadership and how sales operations are run
• Hands-on experience in the IT/SI industry
• A role where your ideas and process improvements are heard