Sales Operations Coordinator

About ALS Identify

ALS Identify supplies machinery and labelling systems to manufacturers across Ireland. We are the exclusive Irish distributor for Novexx and Logopak, and we work with leading names in coding, labelling, scanning and conveying. Our sales team combines inside sales with experienced field engineers and reps, and we are creating a new role to give them stronger back-office support.

About the role

The Sales Operations Coordinator is the engine room of our sales function. You will take ownership of how quotes and orders are produced, and you will make sure our sales data is accurate and useful. This is a back-office role. Our field team stays the customer’s point of contact, and you make sure they have accurate quotes, clean data and the right information in front of them.

You will have real scope to shape the role. We want someone who spots inefficiencies and fixes them, whether through a better process, a smarter dashboard or an automated workflow.

Key responsibilities

Quotes and orders

• Compile and issue accurate quotations for machinery, labelling systems and related products, taking this workload over from our field reps
• Process customer orders from receipt through to confirmation, and track outstanding quotes and orders
• Liaise with production, technical and logistics colleagues to confirm specifications, pricing and lead times
• Keep all quote and order documentation complete, correctly filed and audit-ready

CRM and data

• Own the integrity of our Pipedrive CRM data, including customer, contact and pipeline records
• Be the go-to person for sales dashboards and reporting on pipeline, quotes and orders
• Build and maintain Pipedrive automations to reduce manual admin

Tools and process improvement

• Help develop internal tools, including AI-assisted, to speed up quoting and reduce errors
• Identify and implement improvements to sales admin processes

Commercial and finance support

• Keep price lists and product and specification information current
• Support finance with invoicing queries, credit checks for new accounts and chasing overdue payments tied to orders
• Prepare export and shipping documentation for international orders where required

About you

Essential

• Experience in sales administration, order processing or sales operations
• Excellent attention to detail and accuracy
• Confident with CRM systems and strong Excel skills
• Well organised, able to manage multiple priorities and deadlines
• Clear written communication and a collaborative approach
• A keen interest in automation and AI tools, and the initiative to try new ones

Desirable

• Experience in a B2B, technical or manufacturing environment
• Experience with Pipedrive, or with building CRM automations and dashboards

Hours and location

On-site at ALS Identify office. Part-time, Monday to Friday. Full-time hours may become available as the role grows.