Sales Operations Coordinator

Sales Operations Coordinator

Japan Gold USA – Poway, CA

Job Type: Full-Time | 40 Hours per Week

Position Summary

Japan Gold USA is seeking an organized, detail-oriented Sales Operations Coordinator to support daily operations, customer order processing, accounts receivable activities, and document management.

The ideal candidate is accurate, dependable, comfortable managing multiple priorities, and able to communicate effectively with customers and internal departments.

Key Responsibilities

• Process customer orders, invoices, credits, refunds, and related transactions using ERP systems and customer portals.
• Coordinate orders, shipments, and customer communications with internal departments.
• Respond to customer inquiries, resolve routine discrepancies, and escalate issues as needed.
• Assist with accounts receivable, collections, customer deductions, and account reconciliation.
• Maintain accurate operational, quality, supplier, and customer records.
• Manage document revisions, approvals, filing, and archiving to ensure current documents are available.
• Track deadlines, follow up on missing documentation, and assist with audit preparation.
• Support departmental projects, reporting, and process improvements.

Qualifications

• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Excellent written and verbal English communication skills.
• Intermediate proficiency in Microsoft Outlook, Excel, and Word.
• Ability to learn ERP systems, customer portals, and document management software.
• Professional, dependable, and able to work independently and collaboratively.
• High school diploma or equivalent required; additional education preferred.
• At least one year of relevant experience in operations, order processing, customer service, accounts receivable, or administrative support preferred.
• Experience in food distribution, importing, manufacturing, or regulated industries is a plus.

Work Environment

Office-based position in Poway, California, working with computers, business systems, and internal teams.

About Japan Gold USA

Japan Gold USA is involved in the importation and distribution of food products. We value accuracy, teamwork, organization, and dependable customer service.

Pay: $22.00 - $27.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person